Dedicated shift manager with proven strengths in customer service, staff development, and inventory management. Expertise in training and mentoring teams to enhance performance and drive operational excellence.
Work History
Shift Manager
2 Months
Checkers Rally's | 06.2026 - Current
Supervised team members to ensure efficient shift operations and high-quality service.
Implemented training programs for new staff to enhance customer service skills.
Monitored inventory levels and coordinated stock replenishment to maintain product availability.
Executed daily cash handling procedures with accuracy and adherence to company policies.
Conducted performance evaluations of team members to identify areas for improvement.
Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Trained and mentored new employees to maximize team performance.
Kept employees operating productively and working on task to meet business and customer needs.
Ensure compliance with company, policies, cleanliness, and food safety.
Crew Member
1 Year 2 Months
Checkers Rally's | 04.2025 - 06.2026
Provided exceptional customer service in a fast-paced environment.
Assisted team members during peak hours to enhance workflow and customer satisfaction.
Operated kitchen equipment efficiently to prepare food items consistently.
Maintained cleanliness and organization of workstations to ensure compliance with health standards.
Team Member
5 Months
KFC Mayfield | 10.2024 - 03.2025
Delivered exceptional customer service in fast-paced environment.
Assisted team members in food preparation and assembly for timely service.
Collaborated with team members to ensure smooth workflow in food preparation and assembly for timely service.
Maintained cleanliness and organization throughout dining and kitchen areas.
Crew Member
6 Months
McDonald's | 05.2022 - 11.2022
Trained new crew members on operational procedures and customer service expectations.
Processed transactions accurately using point-of-sale systems, handling cash and credit payments.
Followed safety protocols to minimize hazards and promote a safe work environment.
Worked front counter, drive-thru and other areas.
Took orders and collected payments.
Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Collaborated with team members to complete orders.
Improved customer satisfaction by providing friendly and efficient service at the register.
Cleaned and maintained all areas of the restaurant to promote a clean image.
Education
High School Diploma
Cleveland Heights High School | Cleveland Heights, OH | 05-2025
Honor Roll [Semesters 1 and 2 Quarters 1-3 Year: 2024/2025]
Skills
Decision-making
Inventory management
Customer service
Staff development
Cash management
Leadership
Team leadership
Workplace organization
Time Management
Communication
Multitasking
Inventory management
Hardworking
Reliable
Accomplishments
My number one and most important accomplishment would be that I got to graduate early and experience some college.
My second accomplishment, so far, would be transitioning from crew member to a manager at 18 years old.