Cameron A. Shaw
Washington
Summary
Results-driven Leave of Absence Administrator specializing in Federal, State, and company policy; personal, and medical leave management. Over four years of dedicated experience in LOA and ADA administration, with the last 1.5 years focused on managing these processes for a nationwide employer with over 36,000 associates as the sole leave and accommodations specialist. Expertise includes creating and updating LOA policies and procedures to ensure compliance with federal and state laws while effectively managing relationships with third-party administrators such as The Hartford. Proficient in overseeing the return-to-work process for associates returning from leave and administering the ADA interactive process for accommodation requests from inception to completion.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Leave of Absence & Accommodation's Specialst
Ferguson
Remote
08.2024 - Current
- Managed leave of absence and accommodation requests to ensure compliance and support for an average of 4.8% of associates on leave.
- Oversaw the entire ADA accommodation request process, ensuring timely and effective responses to all inquiries.
- Managed budgetary responsibilities, optimizing resource allocation for maximum impact.
- Oversaw daily operations, ensuring alignment with company objectives and strategic goals.
- Developed and implemented process improvements that enhanced operational efficiency across teams.
- Analyzed performance metrics to drive decision-making and improve service delivery.
- Coordinated cross-functional initiatives to streamline workflows and reduce redundancies.
- Fostered a culture of continuous improvement through regular feedback sessions and training workshops.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Managed leave of absence requests, ensuring compliance with company policies and regulations.
- Collaborated with HR and management to develop effective leave strategies for employees.
- Provided training sessions for staff on leave policies and best practices.
- Developed and maintained tracking systems to monitor employee leaves efficiently.
- Analyzed trends in leave usage to recommend policy improvements and enhance support services.
- Collaborated with payroll team to ensure accurate tracking of paid time off balances during leaves of absence.
Leave of Absence Business Partner
Swissport USA
Raleigh, NC
02.2022 - 08.2024
- Oversaw from start to finish case load of 100+ leave files ranging from: ADA, FMLA, CFRA, WA PFL, MA PFL, NY PDL, USERRA, Voluntary Leave, and Medical Leave of absence
- Created a training program to train Station HR teams on nationwide scale with LOA practices
- Updated and maintains key account info, holding weekly calls with field HR to go over all LOA needs
- Initiated and conducts interactive process from start to finish, consulting with C-suite, On-site Management, Local HR, and corporate HR
- Monitored accounts, ledgers and reporting systems to comply with regulatory requirements and corporate policy standards.
- Identified opportunities to use technology and automation to enhance communication between teams and achieve business success.
- Developed work plans, gathered and synthesized data, led analyses and implemented recommendations to define, structure and execute strategic and operational initiatives.
- Provided outstanding service to all individuals, promoting effective and lasting business relationships.
- Kept meticulous records of all correspondence with customers for future reference.
- Conducted legal research and conferred with colleagues with subject matter expertise to develop strategies and arguments in preparation for presentation of cases.
- Mentored junior staff members, equipping them with the skills needed to excel in their roles.
- Delivered insightful data-driven recommendations that informed key decision-making processes within the organization.
- Facilitated change management processes during organizational restructuring efforts, ensuring smooth transitions for affected employees.
- Enhanced overall productivity by conducting thorough analyses of existing systems and recommending improvements.
- Chaired partner meetings to drive discussion of matters important to firm operations, keeping discourse on-topic and moving at efficient pace.
- Developed and implemented strategies to enhance partner relations.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Talent Acquisition Business Partner
Swissport USA
Raleigh, NC
08.2021 - 02.2022
- Processed over 250 leads a day
- Led cross-functional teams to implement process improvements, resulting in streamlined workflows.
- Developed strategic partnerships to enhance operational efficiency across multiple service lines.
- Analyzed market trends to identify growth opportunities and drive business initiatives.
- Facilitated training programs to enhance staff performance and adherence to best practices.
- Monitored industry developments, adapting strategies to maintain competitive advantage.
- Implemented cost-saving initiatives, resulting in significant reduction in operational expenses.
Casualty Adjuster
Allstate
03.2021 - 03.2021
- Collaborated with policyholders to gather necessary documentation for claims processing.
- Conducted thorough investigations to assess liability and determine claim validity.
- Negotiated settlements with claimants, ensuring fair resolution in accordance with policy terms.
- Mentored junior adjusters on best practices for claims handling and customer communication.
- Implemented process improvements that enhanced workflow efficiency and reduced claim cycle times.
- Developed training materials to support onboarding of new team members in claims procedures.
COVID Resource Center Associate - HR Coordinator
Amazon & Apex Systems
Remote
08.2020 - 03.2021
- Handled over 100 Leave of Absence cases daily, working with STD, LTD, FMLA, and un-paid leave requests
- Partnered with Disability and Leave services team for ongoing case support
- Analyzed leave of absence status in relation to company and Federal policy
- Led multiple training sessions with new frontline associates and managers
- Assisted in roll out of new protocols for over 500 associates
- Communicated with local and state health departments to track spread of COVID-19
- Met with teammates 1-on-1 for coaching
- Used Federal, State, and company regulations to meet quality standards
- Answered 75+ in-bound calls to assist employees with Leave of Absence policies and apply appropriate benefits to their case
- Consulted with on-site HR and Corporate HR to ensure employee files are updated correctly, properly stored
- Advised site HR with updates with cleared return-to-work dates, extended leave requests, and badge reactivation
- Researched and developed new training techniques for new-hires, helped implement new HR modifications and work paths
- Held a 97.9% quality score month-to-month
Leasing Consultant
Banner Property Management
03.2020 - 08.2020
- Managed lease agreements and documentation for accuracy and compliance.
- Guided prospective tenants through property tours, highlighting features and benefits.
- Developed strong relationships with residents to enhance tenant satisfaction and retention.
- Collaborated with maintenance teams to address tenant concerns promptly and effectively.
- Utilized property management software to track leasing activity and manage tenant records.
- Conducted market analysis to determine competitive rental pricing strategies for properties.
Liability & Bodily Injury Claims Specialist
Allstate
03.2019 - 03.2020
- Managed and organized 100+ files and ensured file compliance with company, state, and federal policy
- Created new call talking paths and helped train 25 adjusters on new processes
- Trained other claims staff members on proper handling and evaluation of injury claims
- Joined a hybrid pilot team to test new team stratification and implement new processes
- Analyzed bodily injury claims to determine validity and establish settlement amounts.
- Mentored junior staff on effective claims management practices and industry regulations.
- Reduced company exposure to potential lawsuits by identifying potential fraud and adhering to legal guidelines during claim handling.
Bodily Injury Adjuster
GEICO
04.2018 - 03.2019
- Evaluated bodily injury claims to determine appropriate settlement amounts.
- Collaborated with medical professionals to assess treatment outcomes and impacts on claims.
- Negotiated settlements with claimants, ensuring fair and timely resolutions.
- Analyzed complex case details to identify potential fraud indicators and mitigate risks.
- Developed training materials for staff on regulatory compliance and industry standards related to bodily injury claims.
- Managed complex bodily injury claims, applying strong analytical skills to determine appropriate resolutions.
- Achieved fair resolutions through skilled negotiation tactics while maintaining sensitivity toward injured parties'' needs and concerns.
Liability Claims Adjuster
GEICO
07.2017 - 05.2018
- Assisted in updating and maintaining customer files, managing a case load of 50-250 cases dependent on business need
- Evaluated liability claims to determine coverage and settlement amounts.
- Conducted thorough investigations, including interviews and site visits, to gather evidence.
- Analyzed policy language to ensure accurate claim processing and compliance with regulations.
- Mentored junior adjusters, providing guidance on best practices and effective negotiation strategies.
Assistant Manager & Sales Associate
Kirklands
10.2014 - 08.2017
- Motivated and fostered a positive work environment
- Assisted with scheduling a team of 25 employees
- Trained new associates and management members on customer retention, best business practices, and sales techniques
- Recruited new sales associates and assistant managers using our HRIS system and social media outlets
- Updated and assisted with time-keeping management 25+ employees, including weekly payroll administration
- Mentored and coached associates who struggled with customer retention and credit card metrics as well as mentored associates on sales techniques and inventory management
- Canvased sales trends to increase foot traffic
- Executed marketing promotions, promoted daily sales
- Analyzed and interpreted daily sales goals, marketing promotions, and floor sets
- Assisted in continuing support and training for new and existing associates
- Trained and conducted orientation for new sales associates and management
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Increased sales revenues by promoting complementary products and educating customers about store promotions
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume
Education
BBA - Human Resources Management
Mercer University - BBA Human Resources Management
Macon, GA05.2017
Skills
- Documentation management
- Analytical thinking
- Expert problem solving
- Advanced communication
- Proficient in Workday
- Team collaboration
- Coaching and mentoring
- Continuous improvement
- Vendor relations
- Knowledge sharing
- Idea development and brainstorming
Certification
Certified Leave Management Specialist (DMEC)
Timeline
Leave of Absence & Accommodation's Specialst
Ferguson
08.2024 - Current
Leave of Absence Business Partner
Swissport USA
02.2022 - 08.2024
Talent Acquisition Business Partner
Swissport USA
08.2021 - 02.2022
Casualty Adjuster
Allstate
03.2021 - 03.2021
COVID Resource Center Associate - HR Coordinator
Amazon & Apex Systems
08.2020 - 03.2021
Leasing Consultant
Banner Property Management
03.2020 - 08.2020
Liability & Bodily Injury Claims Specialist
Allstate
03.2019 - 03.2020
Bodily Injury Adjuster
GEICO
04.2018 - 03.2019
Liability Claims Adjuster
GEICO
07.2017 - 05.2018
Assistant Manager & Sales Associate
Kirklands
10.2014 - 08.2017
BBA - Human Resources Management
Mercer University - BBA Human Resources Management