Donna R. Bailey
DeSoto,TX
Summary
Goal-oriented professional with a proven track record in developing and implementing best practices to align with organizational and regulatory standards. Detail-oriented approach ensures achievement of targeted outcomes. Expertise in building strong client relationships and enhancing operational processes for improved efficiency.
Overview
14
14
years of professional experience
2
2
Certifications
Work History
Leave of Absence and Accommodations Consultant
Comerica Bank
Dallas, Texas
03.2019 - Current
- Manage Leave of Absence operations, incorporating Short-term Disability, FMLA, and Workers' Compensation with third-party administrators to improve compliance and boost employee experience.
- Engage with third party administrator for completion of Division of Workers’ Compensation forms, including first report of injury, wage statements, and return-to-work processes while facilitating adherence to multiple state statutes (California, Michigan, Texas, Arizona, etc.) according to employee location and managing annual OSHA Reporting and quarterly billing statements.
- Oversee interactive process for ADA Accommodation Cases, delivering consultative support to stakeholders and prioritizing problem-solving and innovative solutions, leading to 95% increase in stakeholder satisfaction.
- Deliver consultative support to HR, managers, and employees on complex employer relations involving FMLA, ADA, and Workers’ Compensation.
- Served as a witness in litigated workers' compensation cases in Florida and California, resulting in case settlements in favor of the employer.
- Direct company-wide ergonomic assessment initiative, maintaining 90% employee satisfaction.
Senior LOA Benefits Administrator
GM Financial - Americredit Financial Services
Fort Worth, Texas
09.2014 - 03.2019
- Managed and coordinated group benefits programs, including health, dental, vision, disability, life insurance, workers' comp, travel and accident, and retirement plans, ensuring compliance with company policies and regulatory requirements.
- Managed and coordinated group benefits programs, including health, dental, vision, disability, life insurance, workers' comp, travel and accident, and retirement plans, ensuring compliance with company policies and regulatory requirements.
- Developed comprehensive Leave of Absence policy by improving effectiveness and compliance, alongside conducting Tier 1 investigations of alleged fraudulent activity in leave cases and workers' compensation claims.
- Executed comprehensive processing of 50 monthly billings for self-insured short-term disability and workers’ comp providers, ensuring timely payments and adherence to a 10-day deadline, resulting in 85% satisfaction rating.
- Executed annual OSHA Reporting through collection of employee demographic information, finalized OSHA Log, and distributed to HR Business Partners.
- Guided employees on benefit programs during open enrollment and benefit fairs.
- Served as trusted advisor for leave of absence and workers’ compensation programs.
Senior HR Program Administrator
Dean Foods
Fort Worth, Texas
08.2012 - 09.2014
- Facilitated meetings with HR Business Partners to address and resolve leave escalations.
- Executed processing of short-term disability payments per union agreements.
- Managed FMLA, Short-Term Disability, Military Leave, and Workers' Compensation cases for the western region.
- Acted as departmental representative in meetings, addressing requests and complaints effectively.
- Delivered benefit overview during new hire orientation to enhance company image and promote economic security for employees.
Education
Bachelor of Science - Organizational Management
John Brown University
Springdale, ARSkills
- Leave of absence management
- Workers' compensation compliance
- FMLA administration
- ADA accommodation consulting
- OSHA reporting
- Employee relations
- Benefits program management
- Ergonomic assessments
- Stakeholder engagement
- Effective communication
- Problem solving
- Process improvement
- Multitasking and organization
- Budget management
- Reports and documentation
- Client engagement
- Processes and procedures
- Risk assessment
Certification
Certified Leave Management Specialist
Accomplishments
U.S. Navy Letter of Commendation
Timeline
Leave of Absence and Accommodations Consultant
Comerica Bank
03.2019 - Current
Senior LOA Benefits Administrator
GM Financial - Americredit Financial Services
09.2014 - 03.2019
Senior HR Program Administrator
Dean Foods
08.2012 - 09.2014
Bachelor of Science - Organizational Management
John Brown University