Casey Womble
Evanston,IL
Summary
Dynamic financial services professional with a focus on underwriting and dealer relationship management. Known for delivering high-quality customer service and cultivating trusted partnerships that drive business growth. Offers a solutions-driven approach, exceptional communication skills, and a commitment to operational excellence.
Overview
16
16
years of professional experience
Work History
Leave of Absence Coordinator
Sedgwick
02.2026 - Current
- Administered FMLA, state-specific, military, and employer leave programs, ensuring accurate claim setup, documentation tracking, and coding for compliance.
- Evaluated leave requests for eligibility and certification requirements, ensuring adherence to federal, state, and client-specific regulations.
- Developed action plans, calculated benefits, and issued determinations aligned with plan provisions.
- Communicates decisions and next steps through professional phone, written, and system-based correspondence.
- Cultivated strong client relationships by providing clear guidance and responsive support throughout the leave process.
- Consistently meets or exceeds quality assurance and performance metrics.
Customer Service & Ecommerce Shopper
Whole Foods Market
01.2026 - Current
- Exceeded productivity expectations, outperforming top-tier “elite” shoppers within the first month.
- Selected products across multiple departments, ensuring freshness and completeness of orders for customer satisfaction.
- Fulfilled customer pickup and delivery orders with accuracy and speed, delivering high-quality service.
- Nominated for Team Member of the Month for exceptional contributions to team success.
Member Relations Specialist
McGaw YMCA
04.2025 - 07.2025
- Managed daily Member Relations operations, enhancing service delivery and fostering positive member experiences.
- Assisted members with account inquiries and provided relationship support, strengthening member engagement.
- Performed data analysis and generated operational reports to inform decision-making and improve service outcomes.
- Represented the organization at community events and led on-site engagements.
- Provided expertise in SNAP and financial assistance programs during training sessions.
Collections Specialist
Halstead Financial Services
12.2024 - 01.2025
- Recovered outstanding debts through persistence and strong customer service skills, contributing to overall revenue retention.
- Contacted customers with past-due accounts using a calm, solution-oriented approach.
- Managed daily A/R activities, identifying overdue accounts and tracking outstanding balances to minimize financial risk.
- Maintained detailed records of payments, conversations, and negotiations.
- Ensured compliance with company policies and regulatory requirements.
Seasonal Retail Sales Associate
Sur La Table
11.2024 - 12.2024
- Delivered exceptional customer experiences through proactive engagement and personalized recommendations.
- Utilized product knowledge to enhance customer interactions and support store sales objectives.
- Promoted gift registry services, cooking classes, and product demonstrations to increase customer engagement.
- Executed accurate POS transactions and effective merchandising to uphold operational standards.
Credit Underwriter III
U.S. Bank
09.2021 - 11.2023
- Analyzed and approved indirect auto, RV, and marine loan and lease applications.
- Managed a diverse portfolio aligned with credit, pricing, and risk guidelines.
- Held approval authority up to $100,000.
- Cultivated dealership relationships, enhancing volume growth and maintaining credit quality.
- Promoted U.S. Bank products to deepen dealer engagement.
- Reviewed funding and booking reports for accuracy, ensuring timely processing.
Credit Underwriter III
JPMorgan Chase
05.2018 - 09.2021
- Held approval authority up to $125,000, including exception-level approvals.
- Delivered timely credit decisions while maintaining high quality standards.
- Underwrote auto credit applications, ensuring alignment with policies and attention to detail.
- Facilitated business development via outbound calls and follow-ups with dealers.
- Provided expert guidance for telecommute operations and supported new application start-ups.
Credit Relationship Manager (Sr. Associate)
Capital One Auto Finance
11.2013 - 01.2018
- Cultivated long-term relationships with dealership partners and internal teams to enhance collaboration and support.
- Led Monthly Business Reviews and account planning sessions.
- Oversaw daily workflow of sales calls, funding follow-ups, and targeted outreach to ensure consistent engagement.
- Reviewed underwriting decisions across prime and subprime tiers.
- Analyzed financial statements and credit documentation.
- Trained new hires and provided subject matter expertise to improve onboarding and knowledge transfer.
Assistant Relationship Manager / Principal Coordinator
Capital One Auto Finance
11.2012 - 11.2013
- Acted as the primary connection point between Capital One and dealership partners.
- Managed service needs to enhance support for ASM, DSM, and RM partners.
- Handled dealer escalations with high-touch, concierge-level service.
- Coordinated agreements, cancellations, title issues, and receivables to streamline administrative processes.
- Supported sales partners through opportunity identification and appointment scheduling.
- Supported sales partners by identifying opportunities and scheduling appointments to facilitate sales initiatives.
Funding Analyst / Coordinator
Capital One Auto Finance
03.2012 - 11.2012
- Funded auto loans across all credit spectrums, facilitating access to financing for diverse customer profiles.
- Managed high-volume queue of customer files, meeting tight deadlines to support timely funding decisions.
- Investigated and verified documentation to assess risk, ensuring accurate funding and compliance with regulations.
- Handled 1,000+ monthly calls while maintaining excellent customer service.
- Attained high performance ratings consistently.
Teller / Coordinator
Capital One N.A.
07.2010 - 03.2012
- Mastered teller transactions and daily balancing with accuracy and efficiency.
- Provided integrity-driven service that reinforced company values and enhanced customer trust.
- Resolved customer issues and supported branch operations to improve overall customer satisfaction.
- Ensured compliance with legal, corporate, and regulatory requirements.
- Ensured operational continuity by covering multiple branch locations during peak times.
Education
Associate-level coursework -
Oakton Community College
Des Plaines, IL05-2026
Associate-level coursework -
Collin County Community College
Dallas, TX01-2011
Graduate -
Pine Creek High School
Colorado Springs, CO01-2008
Skills
- Leave of absence management
- Leave and case management
- Customer experience and service
- Data analysis and entry
- Project management
- Relationship management
- Credit report interpretation
- Credit risk assessment
- Credit policy compliance
Awards
- 2017, Relationship Manager of the Month
- January
- February
- 2016, Relationship Manager of the Month
- November
- December
- 2016, Financial Services Chairman’s & President’s Club
- 2013, Assistant Relationship Manager of the Year, Seven consecutive ARM of the Month awards
- 2012, Diamond Club Member, Top 15% performance ranking
Core Skills
Manual underwriting (prime/subprime), Risk assessment, Financial analysis, Credit report evaluation, Loan structuring, Dealer partnerships, Consultative selling, Escalations, Business development, Account planning, High-touch service, Conflict resolution, Communication, Advocacy, Cross-functional collaboration, Workflow prioritization, Queue management, Documentation accuracy, Regulatory adherence, Data interpretation, Reporting, Multi-system navigation, Case management tools, Independent work style, Adaptability, Attention to detail, Training & SME support
Timeline
Leave of Absence Coordinator
Sedgwick
02.2026 - Current
Customer Service & Ecommerce Shopper
Whole Foods Market
01.2026 - Current
Member Relations Specialist
McGaw YMCA
04.2025 - 07.2025
Collections Specialist
Halstead Financial Services
12.2024 - 01.2025
Seasonal Retail Sales Associate
Sur La Table
11.2024 - 12.2024
Credit Underwriter III
U.S. Bank
09.2021 - 11.2023
Credit Underwriter III
JPMorgan Chase
05.2018 - 09.2021
Credit Relationship Manager (Sr. Associate)
Capital One Auto Finance
11.2013 - 01.2018
Assistant Relationship Manager / Principal Coordinator
Capital One Auto Finance
11.2012 - 11.2013
Funding Analyst / Coordinator
Capital One Auto Finance
03.2012 - 11.2012
Teller / Coordinator
Capital One N.A.
07.2010 - 03.2012
Associate-level coursework -
Oakton Community College
Associate-level coursework -
Collin County Community College
Graduate -
Pine Creek High School