Brianna Madden
Youngstown
Summary
Dynamic Leave of Absence Coordinator with extensive experience at Aflac, excelling in regulatory compliance and case management. Proven ability to process claims efficiently while fostering strong relationships with employees. Skilled in FMLA administration and Microsoft Office, I thrive in fast-paced environments, ensuring timely and accurate support for leave requests.
Overview
10
10
years of professional experience
Work History
Leave of Absence Coordinator
Aflac
Youngstown
01.2022 - Current
- Processed all leave of absence paperwork according to established procedures and laws.
- Assisted claimants with requests for paid leave of absence, guiding them through the process.
- Made timely and accurate Absence Management claim decisions based on relevant information.
- Maintained compliance with federal and state regulations governing leave of absence policies.
- Coordinated correspondence and documentation via claims system, ensuring comprehensive records.
- Generated necessary reports and analyzed data for tracking leave of absence requests.
- Provided management guidance on leave of absence situations within policy guidelines.
- Served as internal reference for team on certification requirements and processing.
People Direct Advocate
Safelite AutoGlass Headquarters
Columbus
08.2021 - 12.2021
- Received, responded to, and documented People Direct calls and emails regarding benefits, payroll, and company policies.
- Utilized critical thinking and problem-solving skills to resolve issues collaboratively across functions.
- Supported specialists through shared service responsibilities within People Direct processes.
- Executed additional duties as assigned by management.
Leave of Absence Specialist
Amazon
Columbus
05.2021 - 07.2021
- Serve as a point of contact for assigned employees (150 – 200 employee cases) to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans
- Leverage duration guidelines, best practice tools and resources to support oversight of a leave event as appropriate
- Troubleshoot issues and seek to remove barriers before, during, or after a leave event
- Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs
- Identify and solve problems that may arise, sometimes with limited information
- Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace
- Communicate regular updates to employees and stakeholders both verbally and in writing
- Ensure compliance with standard work, federal/state regulations, and company policy
- Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate
- Other duties as assigned
Total Loss Specialist
State Auto Insurance
Columbus
12.2019 - 04.2021
- Handle and process assigned volume within Total Loss and Insurance Repair processes for appropriate handling within established SLA, policy and procedures
- Service Potential and Actual Total Loss and Insurance Repair calls within established call handling and correspondence requirements
- Complete end to end Total Loss and Insurance Repair functions with accuracy and in compliance with regulations, policy and procedure
- Assist other departments as well as Total Loss and Insurance Repair vendors as needed
Absence Coordinator
Sedgwick
Hilliard
11.2018 - 11.2019
- Establishes FMLA claims; tracks and codes documentation in accordance with internal workflow processes
- Analyzes FMLA claims to determine eligibility and certification in compliance with state and federal regulations
- Identifies action plan; determines benefits due; and makes timely case decisions based on service expectations as established by the client
- Communicates decisions and on-going expectations with claimants and clients
- Maintains professional client relationships.
Payroll Specialist
Nationwide Mutual Insurance Company
Columbus
10.2017 - 10.2018
- Maintains payroll information by collecting, calculating, and entering data
- Updates payroll records by entering changes in exemptions, insurance coverage, savings deductions, and job title, and department/division transfers
- Provided payroll information by answering questions and requests.
Assistant Case Manager
CareWorks Absence Management
Dublin
08.2015 - 10.2017
- Complete assignments efficiently and effectively using Microsoft Office products (Word, PowerPoint
- Excel)
- Manage new employee set up for phone, PC, and supplies
- Assist families with Medical Leave Act and short-term disability inquiries
- Process new claims
- Coordinate new hire training
Education
Associate - Human Resource Management
Columbus State Community College
Columbus, OH05-2017
Skills
- Leave of absence management
- Regulatory compliance
- Case management
- Claim processing
- FMLA administration
- HRIS proficiency
- Microsoft Office suite
- Training and development
References
References available upon request.
Timeline
Leave of Absence Coordinator
Aflac
01.2022 - Current
People Direct Advocate
Safelite AutoGlass Headquarters
08.2021 - 12.2021
Leave of Absence Specialist
Amazon
05.2021 - 07.2021
Total Loss Specialist
State Auto Insurance
12.2019 - 04.2021
Absence Coordinator
Sedgwick
11.2018 - 11.2019
Payroll Specialist
Nationwide Mutual Insurance Company
10.2017 - 10.2018
Assistant Case Manager
CareWorks Absence Management
08.2015 - 10.2017
Associate - Human Resource Management
Columbus State Community College
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