Jalen D. Bush
Summary
Highly motivated and detail-oriented with a passion for Information Technology. Demonstrates effective communication skills with other professionals, team members, and consumers. Ability to adjust and adapt to changes in policies and/or methods to consumer care. Proven track record in communication and organization with a commitment to professional growth.
Overview
6
6
years of professional experience
Work History
Customer Care Specialist Onsite
Aflac
Columbus, GA
06.2024 - Current
- Processes policy updates, transfers, and cancellations; assists policyholders with policy and claim inquiries.
- Provides troubleshooting steps for consumer account access difficulties to improve the users experience. Submits tickets for issues related to login registration, claim submissions, duplicate profiles and Aflac “Oh Quack” errors.
- Supports business account holders by guiding them through employer portal setup, including secure configuration of Multifactor Authentication (MFA).
- Assists policyholders with account holder takeover incidents regarding legal blocks of their account and reset accounts or passwords to remove legal blocks on consumer accounts by SIU.
- Assists policyholders in opting out of the sale of personal information via the California Consumer Privacy Act (CCPA) by completing a consumer rights request and submitting to the appropriate area for processing.
- Verifies Dental Eligibility and benefits providing accurate information to providers including annual max, deductibles, coinsurance and ADA code frequencies.
Assistant Manager
Hibbett Sports
Columbus, GA
01.2021 - 06.2024
- Assisted and consulted with the store manager regarding daily operations and administrative duties regarding store sales.
- Acted as interim leader in the absence of the store manager ensuring employees carried out responsibilities in a timely and accurate manner.
- Assisted the store manager with recruiting training and evaluation of employees. Obtained knowledge regarding inventory, sales statistics and expenses to ensure profitability in all departments.
Sales Associate
Hibbett Sports
Columbus, GA
07.2019 - 01.2021
- Assisted the store management team with providing customer service and sales.
- Demonstrated knowledge of various brand products within athletic and fashion departments.
Education
Bachelor of Science - Information Technology
Columbus State University
Columbus, Georgia, GA05-2028
Associate of Applied Science - Computer Information Systems
Chattahoochee Valley Community College
Phenix City, AL05.2024
High School Diploma - Tech Prep Endorsement
Central High School
Phenix City, AL05.2018
Skills
- Customer Service
- Professionalism
- Team Collaboration
- Problem Identification/Solving
- Technical Support
- Communication
- Fast learner
Accomplishments
- Received the "Certificate of Recognition" award for Exhibiting a Positive Attitude and Great Support for everyone within the customer solution center
Timeline
Customer Care Specialist Onsite
Aflac
06.2024 - Current
Assistant Manager
Hibbett Sports
01.2021 - 06.2024
Sales Associate
Hibbett Sports
07.2019 - 01.2021
High School Diploma - Tech Prep Endorsement
Central High School
Bachelor of Science - Information Technology
Columbus State University
Associate of Applied Science - Computer Information Systems
Chattahoochee Valley Community College