Jalen D. Bush
Summary
Highly motivated and detail-oriented with a passion for Information Technology. Demonstrates effective communication skills with other professionals, team members, and consumers. Ability to adjust and adapt to changes in policies and/or methods to consumer care. Proven track record in communication and organization with a commitment to professional growth.
Overview
6
6
years of professional experience
Work History
Customer Care Specialist Onsite
Aflac
06.2024 - Current
- Processes policy updates, transfers, and cancellations; assists policyholders with policy and claim inquiries.
- Provides troubleshooting steps for consumer account access difficulties to improve the users experience. Submits tickets for issues related to login registration, claim submissions, duplicate profiles and Aflac “Oh Quack” errors.
- Supports business account holders by guiding them through employer portal setup, including secure configuration of Multifactor Authentication (MFA).
- Assists policyholders with account holder takeover incidents regarding legal blocks of their account and reset accounts or passwords to remove legal blocks on consumer accounts by SIU.
- Assists policyholders in opting out of the sale of personal information via the California Consumer Privacy Act (CCPA) by completing a consumer rights request and submitting to the appropriate area for processing.
- Verifies Dental Eligibility and benefits providing accurate information to providers including annual max, deductibles, coinsurance and ADA code frequencies.
Assistant Manager
Hibbett Sports
01.2021 - 06.2024
- Assisted and consulted with the store manager regarding daily operations and administrative duties regarding store sales.
- Acted as interim leader in the absence of the store manager ensuring employees carried out responsibilities in a timely and accurate manner.
- Assisted the store manager with recruiting training and evaluation of employees. Obtained knowledge regarding inventory, sales statistics and expenses to ensure profitability in all departments.
Sales Associate
Hibbett Sports
07.2019 - 01.2021
- Assisted the store management team with providing customer service and sales.
- Demonstrated knowledge of various brand products within athletic and fashion departments.
Education
Bachelor of Science - Information Technology
Columbus State University
Columbus, Georgia, GA05-2028
Associate of Applied Science - Computer Information Systems
Chattahoochee Valley Community College
Phenix City, AL05.2024
High School Diploma - Tech Prep Endorsement
Central High School
Phenix City, AL05.2018
Skills
- Customer Service
- Professionalism
- Team Collaboration
- Problem Identification/Solving
- Technical Support
- Communication
- Fast learner
Accomplishments
- Received the "Certificate of Recognition" award for Exhibiting a Positive Attitude and Great Support for everyone within the customer solution center
Timeline
Customer Care Specialist Onsite
Aflac
06.2024 - Current
Assistant Manager
Hibbett Sports
01.2021 - 06.2024
Sales Associate
Hibbett Sports
07.2019 - 01.2021
High School Diploma - Tech Prep Endorsement
Central High School
Bachelor of Science - Information Technology
Columbus State University
Associate of Applied Science - Computer Information Systems
Chattahoochee Valley Community College