Cameron Kerby
Yorba Linda,CA
Summary
Driven professional with a robust background in transportation and customer service, notably with Fedex Freight. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
13
13
years of professional experience
Work History
Truck Driver
Fedex Freight
06.2018 - 10.2024
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Operated with safety and skill to avoid accidents and delays.
- Dropped and hooked trailers and changed configuration of equipment.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
Customer Service
Ferrellgas
01.2016 - 06.2018
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Completed routine maintenance on truck to keep in working order.
Customer Service Ramp Agent
American Airlines
02.2012 - 12.2015
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Coordinated ground crew activities to complete objectives on schedule.
- Managed customer complaints with professionalism and good critical thinking skills.
- Managed team of cargo handlers with focus on maximum productivity and performance.
- Trained new employees in areas such as safety procedures or equipment operation.
Education
Associate of Arts - Associates of Arts
Santiago Canyon College
Orange, CA05.2011
High School Diploma -
Canyon High School
Anaheim, CA06.2008
Skills
- Product Knowledge
- Service standard compliance
- Complaint resolution
- Client Relations
- Conflict Resolution
- Computer Proficiency
- Critical Thinking
- Problem-solving abilities
- Shipping procedures understanding
- Customer Education
- Brand representation
Accomplishments
- Awarded Bravo Zulu driver of the month going above and beyond for valued customer and proceeded to go the extra mile to ensure quality of service.
- Awarded safe driver for 6 years in a row in customer satisfaction
Timeline
Truck Driver
Fedex Freight
06.2018 - 10.2024
Customer Service
Ferrellgas
01.2016 - 06.2018
Customer Service Ramp Agent
American Airlines
02.2012 - 12.2015
Associate of Arts - Associates of Arts
Santiago Canyon College
High School Diploma -
Canyon High School
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