Summary
Overview
Work History
Education
Skills
Timeline
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CAMESHEAN ROBINSON

Birmingham,US

Summary

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customer. Offering experience in related roles as well passion for improving service deliver, enhancing knowledge and exceeding expectations.

Overview

4
4
years of professional experience

Work History

Photobooth

Carvana Birmingham
07.2024 - Current
  • Monitor equipment operations to detect malfunctions
  • Read work orders to determine required processes techniques materials or equipment
  • Set or adjust machine controls, according to specifications type of operation or material requirement.

Customer Service Representative

Conduent
10.2023 - 07.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Technical Support Representative

Concentrix
09.2022 - 09.2023
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.

Customer Service Cashier

Walmart Neighborhood Market
05.2020 - 09.2021
  • Resolved customer complaints and maintained clean and tidy checkout area
  • Enabled customer to feel welcomed, important and appreciated by answering questions and products sold throughout store
  • Maintained customer satisfaction with quick and professional handling of product returns.

Education

High School -

Fairfield High Preparatory School
Fairfield, AL
01.2017

Skills

  • Call center customer service
  • Customer account management
  • Inbound and outbound calling
  • 50 WPM typing speed
  • Excellent communication
  • Excellent attention to detail
  • Data entry and maintenance
  • Proficiency in Microsoft Office

Timeline

Photobooth

Carvana Birmingham
07.2024 - Current

Customer Service Representative

Conduent
10.2023 - 07.2024

Technical Support Representative

Concentrix
09.2022 - 09.2023

Customer Service Cashier

Walmart Neighborhood Market
05.2020 - 09.2021

High School -

Fairfield High Preparatory School

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CAMESHEAN ROBINSON