Cameshia Martin
Kansas City,MO
Summary
Data management processor with 20 years of experience in Medical Record Administration and Customer Service. Proven track record in enhancing data entry accuracy and optimizing referral processes to consistently meet daily quotas. Expertise in implementing best practices that drive efficiency and improve operational outcomes.
Overview
14
14
years of professional experience
Work History
Data Mangement Processor PSR
University Of Kansas Health Systems KU
Kansas City, Missouri
09.2019 - 06.2026
- Managed patient information with efficiency and accuracy for medical records.
- Managed electronic health records utilizing advanced hospital information systems.
- Partnered with healthcare teams to address patient inquiries and issues.
- Instituted best practices to elevate data entry accuracy and streamline efficiency.
Occupational Health Document Referral Specialist
Bardavon Health Innovations
Overland Park, Kansas
02.2015 - 02.2018
- Facilitated patient referrals to specialists and healthcare providers.
- Sustained precise patient records through utilization of electronic health record systems.
- Coordinated with healthcare teams to guarantee prompt referrals and follow-ups.
- Evaluated referral requests for completeness and adherence to protocols.
- Communicated regularly with referring physicians, nurses, case managers, social workers, and other healthcare professionals regarding referral processes and requirements.
Occupational Toxicology PSR & Team Lead
Abott Alere eScreen Inc
Kansas City, Missouri
04.2012 - 01.2015
- Assisted in training new representatives on company policies and procedures.
- Resolved customer complaints by implementing effective solutions promptly.
- Conducted follow-ups to ensure customer satisfaction and service quality.
- Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Consistently met daily performance goals set by management team members.
- Answered phone calls and directed them to appropriate personnel.
Education
High School Diploma -
Central Computers Unlimited High School
Kansas City, MO06-1992
Some College (No Degree) - Early Childhood Care And Education
Penn Valley Community College
Kansas City, MOSkills
- EHR management
- Data management
- Medical record administration
- Clinical information systems
- Referral processing
- Healthcare regulatory adherence
- Time management
- Attention to detail
- Customer service experience 20 Plus years of
- Data entry experience 20 Plus years of
Accomplishments
Customer Service Team Lead
Top Referral Specialist with 98% Accuracy Rate
Data Entry 10 Key Proficiency
Expert in Windows, Excel , Word, Microsoft Office ,
EMR Data Entry Proficient
References
References available upon request.
Timeline
Data Mangement Processor PSR
University Of Kansas Health Systems KU
09.2019 - 06.2026
Occupational Health Document Referral Specialist
Bardavon Health Innovations
02.2015 - 02.2018
Occupational Toxicology PSR & Team Lead
Abott Alere eScreen Inc
04.2012 - 01.2015
High School Diploma -
Central Computers Unlimited High School
Some College (No Degree) - Early Childhood Care And Education
Penn Valley Community College