Mary Whitlock
Louisville,USA
Summary
Healthcare Data Specialist with 5+ years in healthcare data management, adept in electronic health records and medical coding. Proficient in ensuring data accuracy and compliance with regulatory standards. Eager to apply experience in medical documentation management to streamline billing and collection processes by leveraging strong communication skills and adaptability to new technologies.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Data Entry Pharmacy Technician
Knipper Health
03.2021 - Current
- Verified eligibility for patient assistance and commercial prescription programs, ensuring access to low-cost medications
- Adjudicated copay cards, facilitating affordable patient prescriptions
- Entered diagnosis codes into patient profiles, utilizing ICD-10-CM and CPT codes for accuracy
- Interpreted medication names, ensuring precision for pharmacists
- Contributed to the maintenance of patient records, trained new employees, and enhanced service quality.
Enrollment Specialist
ADP Benefits Solutions
10.2020 - 03.2021
- Provided telephonic support to employees, guiding them through healthcare enrollment and plan benefits, enhancing customer understanding and satisfaction
- Mastered daily use of ADP insurance enrollment software, contributing to streamlined enrollment processes and improved operational efficiency
- Leveraged expertise in Medicare Insurance to ensure accurate enrollment payments, facilitating coverage transitions for beneficiaries
- Conducted validations of medical evaluations, guaranteeing timely Medicare coverage for eligible individuals, thereby enhancing patient support services.
Pharmacy Technician
Chewy Pharmacy
10.2018 - 12.2020
- Demonstrated proficiency in learning diverse data entry software across multiple departments, enhancing operational efficiency
- Accurately processed payment notes and patient details
- Assisted in training new pharmacy technicians on office systems and medication accuracy, ensuring high-quality patient care
- Implemented communication protocols with pharmacists, significantly reducing callback times and improving service quality.
Education
Certification Program - Medical Coding
Sullivan University
07-2024
Bachelor of General Studies - Psychology
Indiana University
05.2014
Skills
- EHR Management
- Medical Records
- Information Validation
- Document Scanning
- Team Collaboration
- Time Management
- Data Processing
- Interpersonal Communication
- Insurance Billing
- Medical terminology proficiency
Certification
Certified Coding Associate, AHIMA
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Data Entry Pharmacy Technician
Knipper Health
03.2021 - Current
Enrollment Specialist
ADP Benefits Solutions
10.2020 - 03.2021
Pharmacy Technician
Chewy Pharmacy
10.2018 - 12.2020
Certified Coding Associate, AHIMA
Certification Program - Medical Coding
Sullivan University
Bachelor of General Studies - Psychology
Indiana University
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