Cami Alvarado
Vista
Summary
Dynamic customer service specialist with extensive experience at HomeSmart Realty West. Exceptional interpersonal skills foster constructive relationships among agents. Adaptability and organizational skills drive success in facilitating smooth agent services support.
Overview
4
4
years of professional experience
Work History
Agent Services Coordinator
HomeSmart Realty West
Carlsbad
05.2024 - Current
- Manage daily office upkeep, engage with maintenance service providers, and handle inventory and supply management.
- Support planning, coordinating, and delivering company events and training.
- Oversee onboarding and separation processes, while providing ongoing agent support and guidance.
- Process and co-manage monthly agent billing using Authorize.net and QuickBooks, ensuring accuracy and timeliness.
- Maintain accurate logs and records to support compliance, reporting, and operational transparency.
Agent Services Representative
HomeSmart Realty West
Carlsbad
10.2023 - 05.2024
- Served as the first point of contact for agents, ensuring smooth onboarding and offboarding processes, and supporting agents to optimize workflow and productivity.
- Share responsibility for creating, managing, and executing the social media content calendar, and distributing email campaigns.
- Organized and tidied office environment, overseeing upkeep of office equipment, mail sorting, and marketing resources.
Store Associate, Campus Store
California Baptist University
Riverside
08.2021 - 04.2023
- Provided proactive assistance to students and customers in person and by phone, helping them locate the required course materials and merchandise.
- Maintained and organized inventory, and ensured timely restocking of textbooks and general merchandise to support smooth store operations.
- Operated the cash register efficiently, processing transactions accurately, while delivering excellent customer service.
Education
Bachelor of Arts - Sociology
California Baptist University
Riverside, CA04.2023
Skills
- Conflict resolution
- Event planning
- Office administration
- Company-wide communication management
- Operational record-keeping
- Skilled in Microsoft Office Suite, company-specific software, and general technology tools
Timeline
Agent Services Coordinator
HomeSmart Realty West
05.2024 - Current
Agent Services Representative
HomeSmart Realty West
10.2023 - 05.2024
Store Associate, Campus Store
California Baptist University
08.2021 - 04.2023
Bachelor of Arts - Sociology
California Baptist University