Keyana Fletcher
Enrollment Specialist
Sachse,TX
Summary
Dedicated Customer Service professional with a great knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results while continuing to seek ways to improve Self-motivated and an excellent team player.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Agent Services Coordinator
Acumen Fiscal Agent
Richardson, Texas
09.2020 - Current
- Provide primary customer support to clients
- Maintain customer satisfaction with forward-thinking strategies focused on addressing client needs and resolving concerns.
- Collect and analyze client information to prepare service reports.
- Offer advice and assistance to clients, paying attention to special needs or wants.
- Answer client telephone calls promptly to avoid on-hold wait times.
- Update account information to maintain client and company records.
- Use company troubleshooting resolutions to evaluate technical problems and find appropriate solutions.
Enrollment Specialist
Outreach Health Services
Richardson, TX
08.2016 - 08.2020
- Communicated effectively via telephone, email and in person with prospective clients.
- Updated, entered and reviewed client data.
- Understood and thoroughly explained services provided to case managers and potential customers.
- Reached out to applicants via calls, texts, and emails.
- Calculated preliminary pay rates and thoroughly explained budget process to potential clients.
Customer Service Representative
Wedding Linens
Dallas, TX
02.2016 - 07.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated business account information to maintain customer and company records.
- Recorded account information to open new customer and business accounts.
- Recommended products to customers, thoroughly explaining details.
- Provided ongoing guest service.
- Delivered prompt service to prioritize customer needs.
Sales Associate
Ross Dress For Less
Mesquite, TX
03.2013 - 04.2016
- Prepared merchandise for sales floor by pricing or tagging.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Education
License in Cosmetology - Esthetics
Ogle School of Hair Skin Nails
Dallas, TX 10.2019 - 08.2020
High School Diploma -
Mesquite High School
Mesquite, TX 08.2008 - 05.2012
Skills
Complaint resolution
Timeline
Agent Services Coordinator
Acumen Fiscal Agent
09.2020 - Current
License in Cosmetology - Esthetics
Ogle School of Hair Skin Nails
10.2019 - 08.2020
Enrollment Specialist
Outreach Health Services
08.2016 - 08.2020
Customer Service Representative
Wedding Linens
02.2016 - 07.2016
Sales Associate
Ross Dress For Less
03.2013 - 04.2016
High School Diploma -
Mesquite High School
08.2008 - 05.2012
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