Keyana Fletcher
Enrollment Specialist
Sachse,TX
Summary
Dedicated Customer Service professional with a great knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results while continuing to seek ways to improve Self-motivated and an excellent team player.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Agent Services Coordinator
Acumen Fiscal Agent
Richardson, Texas
09.2020 - Current
- Provide primary customer support to clients
- Maintain customer satisfaction with forward-thinking strategies focused on addressing client needs and resolving concerns.
- Collect and analyze client information to prepare service reports.
- Offer advice and assistance to clients, paying attention to special needs or wants.
- Answer client telephone calls promptly to avoid on-hold wait times.
- Update account information to maintain client and company records.
- Use company troubleshooting resolutions to evaluate technical problems and find appropriate solutions.
Enrollment Specialist
Outreach Health Services
Richardson, TX
08.2016 - 08.2020
- Communicated effectively via telephone, email and in person with prospective clients.
- Updated, entered and reviewed client data.
- Understood and thoroughly explained services provided to case managers and potential customers.
- Reached out to applicants via calls, texts, and emails.
- Calculated preliminary pay rates and thoroughly explained budget process to potential clients.
Customer Service Representative
Wedding Linens
Dallas, TX
02.2016 - 07.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated business account information to maintain customer and company records.
- Recorded account information to open new customer and business accounts.
- Recommended products to customers, thoroughly explaining details.
- Provided ongoing guest service.
- Delivered prompt service to prioritize customer needs.
Sales Associate
Ross Dress For Less
Mesquite, TX
03.2013 - 04.2016
- Prepared merchandise for sales floor by pricing or tagging.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Education
License in Cosmetology - Esthetics
Ogle School of Hair Skin Nails
Dallas, TX 10.2019 - 08.2020
High School Diploma -
Mesquite High School
Mesquite, TX 08.2008 - 05.2012
Skills
Complaint resolution
Stocking and replenishing
Account management
Staff education and training
Professional telephone demeanor
Creative problem solving
Recordkeeping strengths
Report preparation
Timeline
Agent Services Coordinator
Acumen Fiscal Agent
09.2020 - Current
License in Cosmetology - Esthetics
Ogle School of Hair Skin Nails
10.2019 - 08.2020
Enrollment Specialist
Outreach Health Services
08.2016 - 08.2020
Customer Service Representative
Wedding Linens
02.2016 - 07.2016
Sales Associate
Ross Dress For Less
03.2013 - 04.2016
High School Diploma -
Mesquite High School
08.2008 - 05.2012