Camie Reed

I am an account manager for two producers and have handles their books of business for 10+ years.

• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Streamlined internal processes for better efficiency in account management tasks.
• Conducted regular account reviews to identify areas for improvement and ensure continued success.
• Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
• Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
• Educated clients on new products or services to increase customer engagement with brand.
• Kept detailed records of daily activities through online customer database.
• Handle all renewals
• Process policy changes
• Bind new business
• Handle Cancellation Issues

I was an assistant account manage handling certificates, policy changes, and assisted on renewals.

• Enhanced client satisfaction by efficiently managing accounts and addressing concerns promptly.
• Provided exceptional customer service through regular communication with clients regarding their account status.
• Built client relationships by acting as liaison between customer service and sales teams.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.