Camie Stilson
Orangeville,UT
Summary
Accomplished Owner/Operator at Cup of Joes, adept in operations management and staff training, significantly enhancing customer satisfaction and profitability. Demonstrated expertise in inventory management and personnel management, with a proven track record of developing high-performing teams at Carbon Emery Insurance. Excelled in fostering community relations and executing strategic business planning, showcasing exceptional leadership and communication skills.
Overview
9
9
years of professional experience
Work History
Owner/Operator
Cup of Joes
03.2017 - 05.2024
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Developed business plan, processes and procedures to provide a superior experience to customers.
- Kept all areas and equipment functional and well-organized to promote business performance.
- Trained and motivated employees to perform daily business functions.
- Implemented effective financial management practices, improving cash flow and profitability.
- Assessed income and expenses and adapted plans to improve profit levels.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
- Optimized workflow processes through careful analysis of operational needs and resource allocation.
- Contributed positively to the local community through involvement in various events or charitable organizations.
Customer Service Representative
Carbon Emery Insurance
02.2016 - 03.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Special Needs Aid
Castle Valley Center
02.2015 - 02.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Education
High School Diploma -
Emery High School
Castle Dale05-2019
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Staff training and development
- Personnel management
- Staffing
- Operations oversight
- Inventory management
Timeline
Owner/Operator
Cup of Joes
03.2017 - 05.2024
Customer Service Representative
Carbon Emery Insurance
02.2016 - 03.2017
Special Needs Aid
Castle Valley Center
02.2015 - 02.2016
High School Diploma -
Emery High School
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