CAMILA ANDREA BELTRÁN MÉNDEZ
Fairfax,VA
Summary
Ambitious, bilingual Customer Service and Sales-Oriented professional with a strong background in customer engagement. Demonstrated ability to deliver exceptional service through consistent outreach and strategic follow-up, build solid rapport with clients, and advise on tailored solutions. Skilled in appointment setting, conducting in-depth client interviews, and training new team members to uphold brand standards. Proficient in CRM systems, daily activity reporting, and maintaining ethical compliance. Excelling both independently and collaboratively, with strong event coordination experience and a passion for helping others achieve their goals-well-suited to support ECPI University's admissions objectives.
Overview
9
9
years of professional experience
Work History
Beauty Advisor
Sephora
02.2024 - Current
- Provided elevated client service with a strong customer-first approach, offering customized product recommendations.
- Trained and coached new team members on service model, sales strategies, and product knowledge earning recognition for mentoring and leadership.
- Partnered with leadership to meet sales goals and drive loyalty program enrollments.
- Supported merchandising standards and brand events.
- Consistently exceeded daily and weekly sales targets by understanding client needs and recommending tailored solutions-skills directly applicable to guiding prospective students through program options.
- Built long-term relationships with clients through personalized service and regular follow-ups, increasing repeat visits and client loyalty-transferable to student outreach and enrollment nurturing.
Lead Hostess
Pisco y Nazca
09.2023 - 01.2024
- Perform the tasks of the cashier understanding and following company's cash handling policies and procedures and maintain proper security of cash at all times.
- Answer phones, take dining reservations, and enter diner information into reservation system.
- Make appropriate seating decisions using a station rotation chart.
- Organize seating for large and special needs groups.
- Greet guests and determine the number in their party.
- Guide guests through the dining rooms and provide any needed assistance.
Server
Fogo de Chão
03.2023 - 01.2024
- Upsold high-margin menu items and managed POS systems.
- Ensured guest satisfaction and inventory control.
- Supported bartenders and managed cash flow accurately.
Professional Lifeguard
MGN Pools
05.2023 - 09.2023
- Conducted safety trainings and performed emergency first aid.
- Maintained swim zone safety and weather monitor.
Head Hostess / Assistant Manager
ElCielo
05.2018 - 03.2023
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Administrative Assistant
Computadores y Servicios
01.2017 - 05.2018
- Administrative area tasks such as planning, coordinating activities, taking accounts and coordination of a team of more than 5-6 people.
- Teamwork to allow the achievement of objectives.
- Maintaining order and cleanliness in the work area.
- Customer service offering quality service at all times. Respond to customer problems/queries.
Education
Bachelor's degree - Economics
Universidad Industrial de Santander
06.2023
Technical Bachelor's Degree - undefined
SERVICIO NACIONAL DE APRENDIZAJE -SENA
11.2017
High School Diploma - undefined
Colegio Técnico Vicente Azuero
11.2017
Skills
- Customer Service Excellence
- Appointment Setting
- Interviewing
- Relationship Building
- Referral Generation
- Sales Orientation
- Target Achievement
- Program Coordination
- Event Coordination
- Strong Oral Communication
- Strong Written Communication
- CRM
- Database Entry
- Reporting
- Compliance with Policies
- Ethical Standards
- Social Media
- Marketing Use
- Independent Collaboration
- Team Collaboration
Languages
Fluent bilingual in English and Spanish
Timeline
Beauty Advisor
Sephora
02.2024 - Current
Lead Hostess
Pisco y Nazca
09.2023 - 01.2024
Professional Lifeguard
MGN Pools
05.2023 - 09.2023
Server
Fogo de Chão
03.2023 - 01.2024
Head Hostess / Assistant Manager
ElCielo
05.2018 - 03.2023
Administrative Assistant
Computadores y Servicios
01.2017 - 05.2018
Technical Bachelor's Degree - undefined
SERVICIO NACIONAL DE APRENDIZAJE -SENA
High School Diploma - undefined
Colegio Técnico Vicente Azuero
Bachelor's degree - Economics
Universidad Industrial de Santander
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