Bilingual Administrative Professional with extensive experience in office operations and patient management. Expertise in Microsoft Office Suite, Google Workspace, and EMR systems enhances scheduling, data entry, and client communications. Committed to streamlining workflows and improving office efficiency in healthcare and administrative settings.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Life Coach
Path to Growth - Independent Life Coach
Katy, TX
01.2025 - Current
Guided clients through life transitions, fostering resilience, and self-discovery.
Developed personalized coaching plans to address client goals and challenges.
Utilized active listening skills to identify underlying client needs, and develop targeted strategies accordingly.
Conducted assessments to identify strengths and areas for improvement in clients.
Analyzed client progress data to refine strategies, and measure success effectively.
Provided ongoing support and accountability to clients throughout their journeys.
Coordinated patient appointments and ensured accurate scheduling.
Coordinated referral processes to enhance patient access and streamline communication among healthcare providers.
Resolved customer inquiries and concerns promptly, fostering positive relationships and client satisfaction.
Confirmed appointments, communicated with clients, and updated client records.
Communicated effectively with patients regarding their care and inquiries.
Processed insurance claims and verified patient eligibility.
Managed medical records and maintained confidentiality standards.
Assisted healthcare providers with administrative tasks and documentation.
Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Developed and maintained filing systems for confidential documentation, ensuring compliance with privacy standards.
Coordinated communication between departments, enhancing information flow and responsiveness.
Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Scheduled appointments between clients and customers and internal staff members.
Maintained inventory of medical supplies and ordered as needed.
Corresponded with clients through email, telephone, or postal mail.
Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Microsoft, Excel, Powerpoint.
Bilingual Ophthalmic Technician
Vision Source Katy Ranch
Katy, TX
06.2021 - Current
Assisting doctors translating from Spanish to English by introducing medical terminology.
Operated and maintained lensometers, refraction units, auto-refractors, topography, OCT, iCare and Visual Field analyzers for patient testing.
Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
Assisted as a contact lens technician placing orders as well as restocking and helping fit patients. Soft-lens, Scleral, RGP contact lens.
Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
Instructed patients with contact lens insertion, removal and lens care guidelines.
Supported optometrists during emergency cases, aiding in prompt treatment and resolution of urgent issues.
Performed vision screenings and evaluated visual acuity accurately.
Interpreter
Language Line Solutions
08.2022 - 07.2023
Interpret live phone calls from English to Spanish and Spanish to English, including 911, insurance, customer service, and medical calls.
Collaborated with teams to improve interpretation processes and workflows.
Maintained confidentiality and professionalism in all interactions.
Understand customers when they are having trouble explaining themselves in a different language, with patience and respect.
Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
Maintained message content, tone, and emotion as closely as possible.
Team Associate
Raising Cane’s
Katy, TX
08.2019 - 06.2021
Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Communicated closely with servers to fully understand special orders for customers.
Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Lifeguard
Typhoon Texas
04.2017 - 08.2017
Responded promptly to emergencies, providing first aid and coordinating rescue efforts.
Conducted routine inspections of safety equipment and facilities for compliance.
Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Responded to emergency situations in a timely, efficient manner.
Education
Bachelor of Arts - Psychology Minor in Health
University of Houston
Houston, TX
05-2025
Coursework Toward B.A. - Psychology
Lone Star College
Cypress, TX
High School Diploma -
Cinco Ranch High School
Katy, TX
05-2019
Skills
Client communication
Data analysis
Bilingual interpretation
Time management
Clinical and administrative support
Team collaboration
Accuracy and attention to detail
EMR systems proficiency
Adaptability and flexibility
Schedule management
Certification
• Certified Life Coach 2025
• Certified Lifeguard 2017
• CPR training 2017
• Certified Language Interpreter 2022
Hobbies and Interests
Volunteer coordination and community service
Language learning and bilingual communication
Event planning and organizational projects
Research and professional development
Community Service
Supported hospital programs for children in need in Bolivia over two summers, coordinating activities, assisting with nutrition and housing initiatives, and collaborating with local staff to improve patient outcomes.
Volunteered at a psychological care facility in Florence, Italy, assisting staff with patient support, program activities, and record-keeping, gaining experience in administration and client care.