Camila Chirinos
Lauderhill,FL
Summary
Insurance Customer Service Representative with previous experience at AVILA, excelling in communication and customer service. Recognized for raising strong client relationships and enhancing experiences. Skilled in data entry and critical thinking, capable of managing high call volumes while maintaining attention to detail and professionalism.
Overview
1
1
year of professional experience
Work History
Insurance Customer Service Representative
AVILA
Fort Lauderdale, FL
04.2024 - 05.2025
- Assisted customers in understanding policy options and coverage details.
- Responded to inquiries via phone and email, ensuring timely communication.
- Maintained accurate customer records within company database systems.
- Collaborated with team members to resolve customer issues efficiently.
- Educated clients on claims processes and necessary documentation.
- Facilitated the onboarding of new customers, enhancing their experience.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Responded to customer requests for products, services, and company information.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Assisted customers with completing insurance documents to avoid missed information.
- Assessed customer needs and recommended suitable insurance policies.
- Fostered strong relationships with clients, providing personalized service and assistance on various insurance products.
Education
High School Diploma -
West Port High School
Ocala, FLSkills
- Organization
- Complaint handling
- Customer service
- Active listening
- Attention to detail
- Data entry
- Teamwork and collaboration
- Paperwork processing
- Critical thinking
- Data entry software
- Documentation processing
- Appointment scheduling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Insurance Customer Service Representative
AVILA
04.2024 - 05.2025
High School Diploma -
West Port High School