Camila Ferran
Lehigh acres,fl
Summary
Customer Service Professional with 5 years of experience. An organized responsible individual who works effectively and efficiently individually and in a team based environment. Strong communication, both English and Spanish, with the ability to collaborate with personnel at all levels to meet business objectives. Looking to develop new skills to help the company grow.
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Overview
4
4
years of professional experience
Work History
Medical Receptionist
Fort myers pediatric
Fort Myers, FL
01.2023 - 11.2023
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Processed referrals for specialist care when requested by physicians or patients.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Dental Receptionist
Dental Care of Lehigh acres
Lehigh acres, FL
01.2021 - 11.2022
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Performed administrative tasks such as filing documents, preparing reports, ordering supplies.
- Created a welcoming environment for patients by providing exceptional customer service at all times.
- Responded to inquiries from patients regarding their accounts or dental services offered.
- Managed front desk operations including scheduling appointments, collecting payments.
- Educated patients on proper oral health care instructions and preventive measures.
- Provided support with front office duties such as photocopying documents or scanning files.
- Verified, updated and entered patient information into system.
Medical receptionist
Melanie
Labelle, FL
01.2020 - 01.2021
- Maintain calendars for appointments, sort mail, make copies, and plan travel arrangements
- Greets visitors, prospective candidates, and other visitors of the agency
- Answers telephones and directs the caller to the appropriate associate
- Lehigh medical center, Training new team members
- Responsible for operating and balancing a cash register
- Guest service job duties include customer service, greeting customers, taking customers appointments, anwsering phone calls, making sure they have their medication , and that they leave the clinic statisifed
- Adhere to all safety policies and health regulations.
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
Education
Associates - Medical Assisting
Broward College
01.2022
High School Diploma -
Skills
- Efficient, organized, responsible and goal-oriented
- Referral Verification
- Billing Support
- Insurance Verification
- Medical Charting
- Medical Billing
- Outpatient Care
- Electronic Medical Records
- Records Maintenance
- Appointment Setting
- Patient Callbacks
- Co-Payment Collection
Languages
Timeline
Medical Receptionist
Fort myers pediatric
01.2023 - 11.2023
Dental Receptionist
Dental Care of Lehigh acres
01.2021 - 11.2022
Medical receptionist
Melanie
01.2020 - 01.2021
Associates - Medical Assisting
Broward College