Camila Mendez
Roy,UT
Summary
Utilized clinical expertise and financial acumen to enhance operational efficiency and improve patient outcomes in diverse healthcare settings.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Billing Manager
Integrated Functional Medicine
Bountiful, UT
07.2025 - Current
- Analyze key performance indicators (KPIs) such as days in A/R, clean claim rate, and denial rates to identify gaps and implement corrective actions.
- Consistently achieved record-breaking monthly collections, surpassing $250K through data-driven performance tracking and team accountability measures.
- Ensure compliance with HIPAA regulations, payer guidelines, and industry standards across all billing operations.
- Increased monthly collections by 55.9% by implementing process improvements, strengthening denial management strategies, and enhancing payer follow-up protocols.
Medical Office Manager
Michelle Pepper, MD, PC
Ogden, UT
09.2023 - 06.2025
- Directed daily operations of a high-volume specialty pain management and rehabilitation clinic, ensuring seamless coordination between clinical and administrative teams.
- Ensured compliance with healthcare regulations, including HIPAA and insurance requirements, by implementing standardized policies and conducting routine audits.
- Monitored financial performance, prepared reports, and identified opportunities to improve profitability and cost control.
- Streamlined administrative workflows and introduced process improvements that enhanced operational efficiency, reduced patient wait times, and increased overall patient satisfaction.
Education
Master of Health Administration (MHA) -
University of Phoenix
06.2026
Bachelor of Science - Health & Human Sciences
Texas Tech University
Lubbock, TX08.2023
Skills
- Oversaw medical billing operations to optimize revenue cycle management Led initiatives to streamline billing processes and reduce claim denials Mentored junior staff on best practices in medical billing and coding
- Executed coding tasks to enhance system functionality and user experience
- Facilitated team leadership initiatives to drive project success and achieve organizational goals
- Assisted in organizing and delivering instructional materials to enhance team capabilities
- Led initiatives to drive healthcare sales growth by developing strategic partnerships and enhancing client relationships Oversaw training programs for new sales representatives to ensure alignment with company objectives Analyzed market trends to identify opportunities for expanding product reach and increasing revenue
- Executed denial resolution strategies to enhance operational efficiency and client satisfaction
- Monitored and enforced healthcare compliance protocols to safeguard patient safety
- Implemented strategies for continuous process improvement to optimize workflow and reduce bottlenecks
- Cultivated strategic partnerships and identified new business opportunities to enhance revenue streams
- Facilitated strategic planning sessions to define long-term objectives and enhance operational efficiency
- Oversaw implementation of comprehensive record systems to optimize data management Led initiatives to improve record accuracy and accessibility across departments Championed best practices in record-keeping to enhance operational efficiency
Accomplishments
- Generated $2,173,208.13 in total collections within first year as Billing Manager.
Affiliations
- National Society of Leadership and Success (NSLS) – Inducted Member
- American College of Healthcare Executives (ACHE) – Member
- American Health Information Management Association (AHIMA) – Member (ID: 05125440)
Key Performance Indicators
- Annual Financial Performance
- Total Annual Collections: $2.17M+
- Peak Monthly Collections: $254,685.66
- Strong Q4 Revenue Growth
- Revenue Cycle Effectiveness
- Collections Growth (Jan–Dec): +55.9%
- Improved Collections-to-Production Alignment
- Reduced denials through improved authorization accuracy and payer follow-up
- Operational Leadership
- Managed teams of 6–15 staff members
- Oversaw multidisciplinary services
- Ensured HIPAA and Medicare compliance
- Executive Impact
- Revenue stabilization and scalability
- Data-driven financial decision-making
Certification
Advanced Leadership Certification
Lean Six Sigma
Timeline
Billing Manager
Integrated Functional Medicine
07.2025 - Current
Medical Office Manager
Michelle Pepper, MD, PC
09.2023 - 06.2025
Master of Health Administration (MHA) -
University of Phoenix
Bachelor of Science - Health & Human Sciences
Texas Tech University