Summary
Overview
Work History
Education
Skills
Languages
Hobbies & interests
Work Availability
Timeline
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Camila Perez

Camila Perez

Call Center Manager
Miami,FL

Summary

Passionate and motivated call center manager with 2 years of experience in leading and directing call center operations. Dedicated to partnering with team members to create a positive and empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings. Exceptionally skilled in team leadership, customer service, and mediation.

Overview

4
4
years of professional experience
3
3

Languages

Work History

Call Center Manager

Pizza Hut
05.2023 - Current
  • Efficiently manage customer service representatives (CSR) questions and technical issues increasing their productivity and influx of sales
  • Oversee CSR"s productivity
  • Delegate work tasks amongst all team members for maximum productivity
  • Resolve escalated customer issues promptly and professionally to maintain satisfaction
  • Collaborated with other departments to develop solutions for resolving recurring customer issues, improving overall satisfaction levels.
  • Call customers back to address any issues related to the status of their orders, delivering exceptional customer service

Customer Service Representative

Pizza Hut
06.2021 - 05.2023
  • Proficiently managed TMS Call commander software to resolve customer inquiries quickly
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
  • Consistently positive ratings of customer satisfaction through respectful and efficient communication

Education

B.A. - Global Studies

Florida International University
Miami
12.2022

Skills

  • Call Center Operations
  • Customer Service
  • Task Delegation
  • Time Management
  • TMS Call Commander Expertise
  • Microsoft Excel
  • Leadership
  • Conflict Resolution

Languages

  • English - Native
  • Spanish - Native
  • Korean - Beginner in reading, writing, and speaking

Hobbies & interests

Avid reader of poetry, romance, and fiction

Writer of poetry and prose

Passionate K-pop fan

Traveling and exploring different cultures and languages

Analysis of lyricism and songwriting (BTS, Taylor Swift, Halsey and more)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Call Center Manager

Pizza Hut
05.2023 - Current

Customer Service Representative

Pizza Hut
06.2021 - 05.2023

B.A. - Global Studies

Florida International University

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Camila PerezCall Center Manager