Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Camila Posadas

Spring,TX

Summary

Qualified Agent with documented history of meeting and exceeding sales goals. Known for strong relationship-building skills and commitment to maintaining loyal customers. Excellent record of expanding market share, retaining customers and promoting new initiatives. Licensed Real Estate Agent that successfully sold new and preexisting homes in Texas. Applied exceptional prospecting, building high-value client base through aggressive marketing and personal referrals from satisfied buyers and sellers. Excelled in client development, public relations, customer follow-up and property management. Displayed superior talent in effectively communicating with sellers, buyers, banks and mortgage lenders. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

4
4
years of professional experience
1
1
Certification

Work History

General Lines Agent/ Office Manager

Mp Insurance Group
Houston, TX
08.2020 - Current
  • Provided customer service to clients through phone and email communication.
  • Developed customer relationships and ensured satisfaction with services.
  • Responded promptly to customer inquiries and complaints in a professional manner.
  • Maintained accurate records of all customer interactions, process customer accounts and file documents.
  • Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
  • Processed payments from customers by cash, check or credit cards accurately according to company guidelines.
  • Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
  • Researched relevant laws, regulations, legal decisions and precedents to determine appropriate course of action.
  • Interpreted policy language to determine coverage for insureds under various lines of business.

Claims Representative

State Farm
Houston, TX
12.2019 - 08.2020
  • Conducted research into medical terminology related to healthcare claims processing activities.
  • Collaborated with other departments to resolve billing disputes or address customer concerns quickly.
  • Interpreted legal documents such as contracts or court orders when evaluating claims for payment.
  • Developed strategies to reduce the number of denied or delayed claims within assigned portfolio.
  • Ensured timely submission of required documentation from claimants prior to approval of payment.

Education

Vocational - Insurance And Risk Management

Kaplan University
Davenport, IA
10-2022

Associate of Applied Science - Business Administration

Housatonic Community College
Bridgeport, CT
05-2020

High School Diploma -

George Bush High School
Richmond, TX
12-2018

Skills

  • Customer Service Abilities
  • Resolving Customer Issues
  • Client Interviews
  • Customer Service And Care

Certification

  • Licensed in Property and Casualty Insurance

Languages

English
Professional
Spanish
Professional

Timeline

General Lines Agent/ Office Manager

Mp Insurance Group
08.2020 - Current

Claims Representative

State Farm
12.2019 - 08.2020

Vocational - Insurance And Risk Management

Kaplan University

Associate of Applied Science - Business Administration

Housatonic Community College

High School Diploma -

George Bush High School
Camila Posadas