Summary
Overview
Work History
Education
Skills
Timeline
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Camila Ramirez

Miami Beach,FL

Summary

Highly motivated and personable hospitality professional with a flexible and upbeat approach to customer service. Bilingual in Spanish and English, adept at building rapport and anticipating guests' needs to deliver an exceptional experience in both high-volume and fast-paced environments. Proven ability to increase sales, train and lead teams, and maintain a positive, efficient work atmosphere.

Overview

7
7
years of professional experience

Work History

Restaurant Waitress

Wilde On The Porch
08.2021 - Current
  • Delivered exceptional dining experiences by providing detailed menu knowledge and personalized service to guests.
  • Utilized Toast POS system to process customer orders, handle payments, and manage checkouts.
  • Drove sales growth by upselling premium menu items and drinks, exceeding monthly targets.
  • Built strong relationships with regular customers, ensuring repeat business and a positive reputation for the restaurant.

Shift Manager

Amples Hills Creamery
12.2019 - 04.2020
  • Trained, mentored, and supervised staff to ensure excellent service and compliance with company standards.
  • Managed shift operations in a fast-paced environment, maintaining calm and ensuring smooth store function during peak hours.
  • Implemented quality control measures, improving customer satisfaction and ensuring consistency in service.

Sales Supervisor

Dylans Candy Bar
08.2017 - 02.2020


  • Provided hands-on customer assistance, assessing individual needs and offering personalized recommendations.
  • Led a team of sales associates, training them in effective sales techniques and customer service practices.
  • Monitored sales performance, analyzed trends, and supported inventory management to optimize sales.

Education

High School Diploma -

Miami Beach Senior High
Miami Beach
07.2017

Skills

  • Food and Beverage Service
  • Customer Relations & Rapport Building
  • Hospitality and Service Expertise
  • High-Volume Environment Management
  • POS Systems (Toast, others)
  • Sales and Upselling Techniques
  • Bilingual: English & Spanish
  • Effective Team Leadership

Timeline

Restaurant Waitress

Wilde On The Porch
08.2021 - Current

Shift Manager

Amples Hills Creamery
12.2019 - 04.2020

Sales Supervisor

Dylans Candy Bar
08.2017 - 02.2020

High School Diploma -

Miami Beach Senior High

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Camila Ramirez