Camila Unamuno
Miami,FL
Summary
Experienced retail management professional with a proven track record in optimizing store operations and delivering exceptional customer service. Skilled in managing multiple priorities with a positive attitude, organized and dependable. Strong leader and problem-solver dedicated to streamlining operations, decreasing costs, and promoting organizational efficiency. Independent decision-making skills and sound judgment consistently make a positive impact on company success.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Assistant Store Manager
Perfumania
Pembroke Pines, FL
03.2025 - Current
- Monitored industry trends related to perfumery ingredients and techniques.
- Provided technical support to customers regarding usage instructions or any questions they had about a particular product's scent profile.
- Developed strong relationships with cast members for effective teamwork.
- Oversaw customer service initiatives to improve client satisfaction and retention.
Assistant Store Manager
Tous Jewelers
Pembroke Pines, USA
12.2021 - 04.2025
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Supervised creation of exciting merchandise displays to catch attention of store customers
- Coordinated repair services for customers' damaged or defective jewelry items thus ensuring timely resolution of issues leading to increased repeat business
- Selected and acquired metals and gems for designs
- Resolved customer inquiries and complaints with professionalism and care.
Retail Sales Associate
Pandora Jewelry
Aventura, USA
05.2021 - 12.2021
- Greeted customers and helped with product questions, selections, and purchases
- Listened to customer needs and desires to identify and recommend optimal products
- Supervised creation of exciting merchandise displays to catch attention of store customers
- Maintained positive customer relationships by responding quickly to customer service inquiries
Education
GED -
North Miami Beach High School
North Miami Beach, FL 04.2021 - 02.2022
Certified Training Retail Sales Manager - Retail
Skills
- Goals and Performance
- Product and Service Sales
- Display Maintenance
- Team leadership and coaching
- Customer experience
- Supervision and training
- Performance evaluation
Languages
- Spanish, Native or Bilingual
- English, Professional Working
Timeline
Assistant Store Manager
Perfumania
03.2025 - Current
Assistant Store Manager
Tous Jewelers
12.2021 - 04.2025
Retail Sales Associate
Pandora Jewelry
05.2021 - 12.2021
GED -
North Miami Beach High School
04.2021 - 02.2022