Camila Zambrano
Pembroke Pines,FL
Summary
Accomplished Sales Associate Specialist with a proven track record at Piola Restaurant, enhancing customer satisfaction through exceptional service and effective negotiation. Fluent in Spanish and English, adept at relationship building and leveraging upselling strategies to exceed sales goals. Demonstrates strong problem-solving abilities and teamwork, significantly contributing to a positive and results-driven work environment.
Takes care of costumer throughout phone and personal meetings.
Overview
2
2
years of professional experience
Work History
Arte & tecnología
Assistant
Hialeah, FL
01.2024 - 05.2024
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
Sales Associate Specialist
Piola Restaurant
15641 Sheridan St Unit 600 Fort Lauderdale, FL 333
03.2023 - 03.2024
- Worked closely with shift manager to solve problems and handle customer concerns.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
- Greeted customers and helped with product questions, selections, and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered questions about store policies and addressed customer concerns.
- Contributed to a positive work environment by collaborating with team members and offering support when needed.
- Maximized customer satisfaction with personalized service, addressing concerns promptly and professionally.
Teacher Trainer
Modeling Agency
Weston, FL
11.2023 - 02.2024
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Evaluated the effectiveness of teacher training programs using data-driven assessments, leading to continuous improvements in instructional practices.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Expanded access to high-quality teaching resources by creating an online repository of lesson plans, assessment tools, and classroom management strategies.
Sales Associate
Pembroke Lakes Mall
Pembroke Pines, FL
06.2022 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Education
Graduation Diploma -
Florida Virtual School Flex 9-12
Miami, FL05.2024
Skills
- Effective negotiation
- Fluent in Language Spanish and English
- Money Handling
- Store Opening and Closing
- Customer Assistance
- Customer Service
- Problem-Solving
- Phone Etiquette
- POS system operations
- Time Management
- Upselling strategies
- Teamwork and Collaboration
- Relationship Building
- Teamwork
- Customer Needs Assessment
- Customer Engagement
- Professional Appearance
- Product Promotions
- Friendly and Helpful
- Inventory and Stocking
- Excellent Written and Verbal Communication
- Decision-Making
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Arte & tecnología
Assistant
01.2024 - 05.2024
Teacher Trainer
Modeling Agency
11.2023 - 02.2024
Sales Associate Specialist
Piola Restaurant
03.2023 - 03.2024
Sales Associate
Pembroke Lakes Mall
06.2022 - 02.2023
Graduation Diploma -
Florida Virtual School Flex 9-12