Camila Dias Morais
Orlando,FL
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
2
2
years of professional experience
Work History
Manager
Kings Point Ice Cream And Burger
11.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Developed detailed plans based on broad guidance and direction.
Housekeeping Attendant
Housekeeping Orlando LLC
01.2022 - 03.2023
- Restocked room supplies such as facial tissues for personal touch with every job.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Responded to requests from patrons for linens and toiletries.
Server
Cucina Pizza Rest E Bar
02.2022 - 09.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
GED -
Centro Universitario Cesumar
V. Guedner, 1610 Mga-Pr BrazilHigh School Diploma -
Colegio Objetivo
R. José Moreno Júnior, 265 - Mga-PR Brasil 12.2007
Skills
- Customer Relationship Management
- Team Leadership
- Sales and Marketing
- Staff Management
- Managing Routines
- Managed Care
- Configuration and Management
- Managing Reception
- Performance Tracking and Evaluations
- Coaching and Mentoring
- Time Management
- Managing Employee Relations
- Strategic Planning
- Finance and Accounting Operations
- Managing Laborers
- Procedural Streamlining
- Employee Training
- Cross-Functional Team Management
- Food and Beverage Management
- Managing Career Progression
- Managing Defaults
- Managing Cash Register
- Managing Appointments
- Maintenance and Repair Management
- Issue and Conflict Resolution
- Job Assignments
- Productivity Performance
- Complex Problem-Solving
- Social Media Platforms
- Account and Territory Management
- Scheduling and Coordinating
- Administration and Reporting
- Managing Revenue Projections
- Overseeing Employees
Languages
English
Full Professional
Timeline
Manager
Kings Point Ice Cream And Burger
11.2022 - Current
Server
Cucina Pizza Rest E Bar
02.2022 - 09.2022
Housekeeping Attendant
Housekeeping Orlando LLC
01.2022 - 03.2023
GED -
Centro Universitario Cesumar
High School Diploma -
Colegio Objetivo
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