Open To Work
Camilia Powell
Reynoldsburg,OH
Summary
Thorough Property Claims Adjuster with hands-on experience performing home damage repair estimates, including wind, hail, fire and water damages. Dedicated to ensuring complete customer satisfaction and serving as a liaison between agents. Adept at negotiating payment arrangements and recommending settlement offers.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
Work History
Case Manager
Quality Moments Behavioral Health
Columbus, OH
01.2025 - Current
- Provided case management services funded by Ohio Medicaid alongside full-time employment.
Completed thorough assessments and crafted tailored service plans for clients.
Documented CPST and TBS/TPS-aligned services in compliance with ODMH and agency standards.
Linked clients to community resources to facilitate care coordination.
Monitored client progress towards goals while adhering to HIPAA regulations.
Employed trauma-informed, client-centered methods in all interactions.
Property Claims Adjuster
State Auto Insurance
Columbus, OH
05.2021 - Current
- Analyzed claim data such as photographs, diagrams, witness statements, and police reports.
- Communicated with customers via phone or email to update them on their claims status or answer questions they may have had.
- Resolved complex issues related to multiple parties involved in a single claim situation.
- Reviewed contracts related to insured properties for language related to coverage limits.
- Investigated property damage claims to determine coverage and liability.
- Identified, evaluated and investigated insurance subrogation claims.
Volunteer – Youth Support & Mentorship
Harvest Preparatory School
Canal Winchester, Ohio
08.2022 - 05.2024
- Facilitated student engagement through structured activities that fostered social, emotional, and behavioral growth.
- Supervised and redirected behavior to reinforce safety and appropriate conduct in learning environments.
- Cultivated rapport with students via consistent support, boosting confidence and encouraging participation.
- Coordinated classroom activities and events in collaboration with staff to maintain a supportive atmosphere.
- Exhibited patience and adaptability when engaging with youth from diverse backgrounds and varying needs.
- Promoted an inclusive environment aligned with principles of youth development and behavioral support.
Volunteer – Community Support Services
Mid-Ohio Food Collective
Grove City, Ohio
02.2022 - 01.2024
- Facilitated community support for individuals and families facing food insecurity to enhance stability and access to basic needs.
- Engaged with diverse populations, demonstrating empathy, active listening, and cultural awareness.
- Assisted with intake processes and distribution to ensure timely, equitable service delivery.
- Collaborated with team members to coordinate high-volume service operations in fast-paced environments.
- Supported resource connection by guiding individuals to relevant community services as needed.
- Maintained organized inventory systems to ensure consistent availability of essential items.
Auto Damage Adjuster
State Auto Insurance
Columbus, OH
04.2018 - 05.2021
- Evaluated policy provisions, applicable laws, and other relevant information to determine claim payments.
- Provided guidance and support to other staff members about the process for submitting subrogation claims.
- Responded promptly to questions from claimants regarding their subrogation case status.
- Assessed potential subrogation opportunities for recovery of payments made on behalf of the insureds.
- Adhered to company policies and procedures when handling claims.
- Negotiated settlements with claimants to resolve disputes.
- Communicated with customers via phone or email to update them on their claims status or answer questions they may have had.
- Assessed damage to properties.
Property Claims Adjuster
Nationwide Insurance Company
Grandview, OH
04.2016 - 04.2018
- Negotiated settlements with claimants to resolve disputes.
- Provided guidance to claimants regarding the claims process and documentation needed for payment processing.
- Maintained accurate records of all claims files including notes from meetings, correspondence sent and received.
- Ensured compliance with state regulations governing property damage insurance claims practices.
- Assessed damage to properties.
- Gathered and documented evidence to support court proceedings.
- Investigated potentially fraudulent claims with focus on thoroughness, quality, and cost control.
- Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.
Customer Service Representative
PNC Financial Services
Columbus, OH
06.2015 - 04.2016
- Conducted regular follow-up calls with customers after resolving their issues.
- Developed positive relationships with customers through friendly interactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Banking Specialist
JP Morgan Chase Bank NA
Columbus, OH
12.2008 - 05.2015
- Performed risk assessments on customers to ensure compliance with anti-money laundering regulations.
- Researched customer inquiries regarding account balances, interest rates, fees.
- Provided customer service and support to clients regarding banking products and services.
- Reviewed customer account data for accuracy prior to submitting it for review by senior management or auditors.
- Monitored customer accounts for suspicious activity, including large transfers or irregular patterns of behavior.
- Conducted regular audits of bank records to ensure compliance with internal policies.
- Maintained updated knowledge of banking regulations and laws related to consumer protection and fraud prevention.
- Assisted in creating new accounts, processed deposits and withdrawals, and maintained accurate records of transactions.
- Exceeded customer service satisfaction ratings by providing prompt answers to specific questions.
- Educated customers on banking policies, procedures, and digital banking platforms.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
Education
Associate of Science - Criminal Justice
American InterContinental University
Schaumburg, IL 08.2023 - 06.2025
Bachelor of Science - Criminal Justice
American InterContinental University
Schaumburg, IL07-2026
Skills
- Tech-Savvy
- Claims Investigation
- Property Inspection
- Policy Interpretation
- Excellent time management skills
- Understanding of insurance policies
- Claims Processing
- Active Listening
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteOn-SiteHybridSalary Range
$50000/yr - $103000/yrTimeline
Case Manager
Quality Moments Behavioral Health
01.2025 - Current
Associate of Science - Criminal Justice
American InterContinental University
08.2023 - 06.2025
Volunteer – Youth Support & Mentorship
Harvest Preparatory School
08.2022 - 05.2024
Volunteer – Community Support Services
Mid-Ohio Food Collective
02.2022 - 01.2024
Property Claims Adjuster
State Auto Insurance
05.2021 - Current
Auto Damage Adjuster
State Auto Insurance
04.2018 - 05.2021
Property Claims Adjuster
Nationwide Insurance Company
04.2016 - 04.2018
Customer Service Representative
PNC Financial Services
06.2015 - 04.2016
Banking Specialist
JP Morgan Chase Bank NA
12.2008 - 05.2015
Bachelor of Science - Criminal Justice
American InterContinental University