Camilla Christina Roseway
Tennessee ,Nashville
Summary
To contribute effectively and efficiently to the ongoing success of your organization. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Supervisor
The Office Gurus
01.2021 - 07.2023
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
- Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
- Increased production output by optimizing equipment usage and scheduling preventive maintenance programs.
Team Manager
Amazon
03.2017 - 01.2021
- Assist with Escalated customer related calls
- Remote Monitoring
- Attrition submission
- Floor support
- Team Meetings
- Coaching of Staff
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
Customer Service Representative
Xerox
09.2016 - 03.2017
- Suggesting information about other products and services
- Advise customers on company policies when necessary
- Solve problems and help them chose the right product
Team Lead
Tastee Jamaica Limited
08.2013 - 08.2016
- Ensure that team members payroll information is accurate
- Ensure that the revenue and sales information were correct at the end of my shift daily
- Assign team members to their daily tasks
- Conduct PEP talks to motivate and energize the team before opening shift
Education
CXC - Principles of Business, Human & Social Biology, Social Studies
City College
01.2014
Diploma -
Hillview Nursing Academy
01.2012
CXC - English
Women’s Center of Jamaica
01.2007
High School -
Pembroke Hall High School
01.2006
Skills
- Operations Management
- Performance monitoring
- Task Delegation
- Team Training
- Safety oversight
- Employee Development
- Customer Relations
- Production
- Quality Assurance
- Scheduling Coordination
- Employee Engagement
- Multitasking and Organization
- Employee Supervision
- Decision-Making
- Data Entry
- Customer Service
- Goal Setting
- Coaching and Mentoring
Awardsandacknowledgements
- Diploma in Practical Nursing
- National Youth Service Uniform & Conservation Corps
- Tastee Limited Jamaica Time Management Skills
- Top Team Lead of 2018 Amazon.com
Certification
- Six Sigma Certification
Timeline
Operations Supervisor
The Office Gurus
01.2021 - 07.2023
Team Manager
Amazon
03.2017 - 01.2021
Customer Service Representative
Xerox
09.2016 - 03.2017
Team Lead
Tastee Jamaica Limited
08.2013 - 08.2016
CXC - Principles of Business, Human & Social Biology, Social Studies
City College
Diploma -
Hillview Nursing Academy
CXC - English
Women’s Center of Jamaica
High School -
Pembroke Hall High School
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