Camilla Galarza
Chula Vista,CA
Summary
Capable patient representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Compassionate Human Services Specialist with experience in case management, client advocacy, and program coordination. Strong interpersonal skills coupled with crisis intervention abilities make for effective communication and building trust with diverse populations. Significant contributions to improving community welfare through innovative programs and resource allocation.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Human Services Specialist
County of San Diego Health & Human Services Agency
San Diego , CA
01.2023 - Current
- Performed initial assessments of clients to determine eligibility for services and resources.
- Collaborated with other professionals to ensure coordination of care between multiple agencies and providers.
- Answered incoming calls from Medicare beneficiaries, providing them with information regarding their benefits.
- Provided customer service regarding inquiries, complaints, billing, and technical support.
Patient Access Representative
San Ysidro Health Clinic
Chula Vista , CA
02.2021 - 12.2022
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
Cashier/Sales Associate
Dollar Tree
National City , CA
08.2019 - 12.2020
- Acquired customer details to offer guidance on in-store merchandise availability
- Kept store organized and well-stocked for customer convenience
- Unloaded merchandise from delivery trucks
- Stayed vigilant towards customer actions to maintain safety
Education
High School Diploma -
Hilltop High School
Chula Vista, CA06.2019
Skills
- Excellent communication
- Positive learning process
- Quick learner
- Demographic Data Analysis
- Information Documentation
- Eligibility Requirements
- Insurance Company Knowledge
- Customer Satisfaction
- Work Quality Evaluation
- Active Listening Skills
Certification
- Certificate of appreciation for Diversity and Inclusion from County of San Diego
- Mental Health First Aid USA
Languages
Spanish
Professional
Timeline
Human Services Specialist
County of San Diego Health & Human Services Agency
01.2023 - Current
Patient Access Representative
San Ysidro Health Clinic
02.2021 - 12.2022
Cashier/Sales Associate
Dollar Tree
08.2019 - 12.2020
- Certificate of appreciation for Diversity and Inclusion from County of San Diego
- Mental Health First Aid USA
High School Diploma -
Hilltop High School
Similar Profiles
Ernesto Dela CruzErnesto Dela Cruz
Inbound Call Agent/Office Assistant at County of San Diego Health & Human Services AgencyInbound Call Agent/Office Assistant at County of San Diego Health & Human Services Agency
Lindsey Moore BSN, RNLindsey Moore BSN, RN
Lead Registered Nurse at County Of San Diego Health & Human Services AgencyLead Registered Nurse at County Of San Diego Health & Human Services Agency
IZABELA MAZUREKIZABELA MAZUREK
Legal Support Assistant II at County of San Diego Health & Human Services AgencyLegal Support Assistant II at County of San Diego Health & Human Services Agency