Camilla Glover

• Educated clients on insurance products and coverage options.
• Resolved customer complaints through effective communication and

Y

• Collaborated with team members to enhance service delivery processes.
• Provided quotes on various types of insurance policies.
• Researched relevant policy information to answer customer questions.
• Facilitated payment processing for premium payments and renewals.
• Collaborated with colleagues from other departments to resolve escalated customer issues.
• Ensured compliance with company guidelines and regulatory standards when dealing with customers' accounts or policies.
• Actively participated in training sessions to stay up-to-date on changes in regulations related to insurance policies.
• Analyzed customer feedback to recommend product or process enhancements.
• Conducted policy reviews and renewals, ensuring customer satisfaction and retention.

• Active Property and Casualty Insurance nsurance producer licensed in Michigan, Illinois, Indiana, Iowa, Kentucky, Minnesota, Nebraska, Wisconsin, Florida, Tennessee, North Carolina, and South Carolina.
• Preparing property and casualty insurance quotations to clients of the company.
• Evaluating requests to determine if the risk meets underwriting guidelines.
• Advising underwriting of pertinent information disclosed by policyholders.
• Contacting clients of monies received too late on lapsed property and casualty insurance policies in hopes of retaining the book of business.
• Building relationships with internal departments.
• Engaging with colleagues to troubleshoot policyholder issues.
• Connecting with policyholders that have communicated written complaints.
• Correlating on a variety of projects to retain client retention.

• Delivered World Class Service to inbound callers in a Contact Center.
• Recommended insurance and membership products.
• Mentored new employees on processes and procedures.
• Performed on special assignment as an interim product specialist.
• Contributed as Peer Coach to New Hire Team.
• Relentlessly applied communication, anger diffusion, and decision-making skills.
• Facilitated monthly team activities to boost employee morale.