Summary
Overview
Work History
Education
Skills
Timeline
Generic

Teliah Murdaugh

Jacksonville

Summary

Developed skills in healthcare environment, focusing on accuracy and compliance with industry standards. Expertise in coding patient information and managing billing processes, with strong focus on efficiency and accuracy. Seeking to transition into new field, leveraging analytical skills and attention to detail to drive success.

Overview

4
4
years of professional experience

Work History

Insurance Customer Service Representative

Blue Cross Blue Shield NC
Remote
03.2022 - Current
  • Managed customer inquiries regarding insurance policies and claims efficiently.
  • Provided accurate information on coverage options to enhance customer understanding.
  • Resolved complex issues by coordinating with internal departments for timely solutions.
  • Streamlined claims processing procedures to improve customer satisfaction and reduce wait times.
  • Educated clients on policy changes and benefits, ensuring clarity and compliance with regulations.
  • Analyzed customer feedback to identify areas for service improvement and implement changes accordingly.
  • Reviewed patient records to ensure proper coding and documentation for billing purposes.
  • Collaborated with healthcare providers to resolve billing discrepancies and improve revenue cycle efficiency.
  • Utilized electronic health record (EHR) systems to maintain up-to-date patient information and coding standards.

Education

Medical Billing And Coding Auditor

Fayetteville Technical Community College
Fayetteville, North Carolina, NC
05-2027

Skills

  • Organization
  • Complaint handling
  • Client education
  • Insurance terminology
  • Customer service
  • Active listening
  • Attention to detail
  • Medical terminology
  • Insurance coverage verification
  • Insurance claim forms review
  • Claims processing
  • Prior authorization processing
  • Problem-solving
  • HIPAA compliance
  • ICD-10 proficiency
  • Medicare and medicaid billing
  • Diagnostic coding
  • Procedural coding
  • Commercial insurance billing
  • Insurance coding (ICD-9 and CPT)
  • Anatomy
  • Medical coding and abstracting
  • Certified coding specialist - physician - based

Timeline

Insurance Customer Service Representative

Blue Cross Blue Shield NC
03.2022 - Current

Medical Billing And Coding Auditor

Fayetteville Technical Community College