Camilla Hauck
Reno,NV
Summary
Highly skilled and enthusiastic professional with more than 20 years of experience of managing operations in patient- centric settings. Plan and implement strategies for developing improved patient care. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Position reports to the District Director of Operations. Responsible for operation and management of the pharmacy.
Omnicare of Reno
06.2019 - Current
- Run the operational performance of the pharmacy utilizing financial acumen and P&L experience, while achieving operational targets and maintaining all federal, state and local compliance requirements
- Consults with internal and external partners to ensure medication needs are maintained and identify customer risks and opportunities
- Tap into expertise in supply chain and operations of the pharmacy to improve processes and build optimal efficiency
- Mentor, develop, recruit, hire, train and engage the pharmacy staff in order to deliver pharmacy goals
- Manage the budget in order to meet/exceed site budget goals, optimizing cost management in line with script counts
- Reinforce operating policies, procedures and processes to ensure operational perfection, results, and identify changes to improve efficiencies.
Position reports to the Account Operations Executive.
DXC Technologies
10.2018 - 06.2019
- Responsible for the oversight management of the Pharmacy Benefits Manager (PBM) sub-contractor
- Act as the liaison between OptumRx and the Client (NV DHCFP)
- Provide supervision to pharmacy prior authorization/clinical call center to ensure operations are meeting contractual service level agreements
- Monitor the maintenance of the drug data file to ensure accuracy and currency of files
- Act as the liaison to pharmaceutical providers assisting in the adjudication of claims and prior authorization
- Recommend and promote beneficial changes to customer programs
- Interpret and apply state regulations to claims.
Pharmacist in Charge
CVS Pharmacy- Reno, Nevada
05.2017 - 10.2018
- Responsible for all dispensing functions and the supervision of support personnel
- Providing pharmaceutical care to customers by processing and accurately dispensing prescription orders, counseling customers regarding health care and prescriptions
- All dispensing functions
- Preparing ordered pharmaceutical preparations
- Provides medication needs, maintaining controlled medication and required documentation
- Administer immunizations
- Models, enforces, and provides direction and guidance to employees on proper customer service approaches and techniques to ensure customer service needs, complaints and issues are successfully resolved.
Pharmacy Director
Saint Mary’s Outpatient Pharmacy
04.2016 - 05.2017
- Responsible for the operation and management of the pharmacy
- Responsible for the development of a formulary and maintenance of inventory levels
- Responsible for negotiation and maintenance of contracts with pharmacy benefit managers
- Responsible for managing financials for the business
- Responsible for planning, implementing and organizing policies and procedures
- Responsible for establishing satisfactory methods of drug distribution and control
- Responsible for interviewing, selecting and supervising the activities of the staff
- Responsible for determining job objectives, work methods and performance standards.
Pharmacist in Charge
CVS Pharmacy- Reno, Nevada
07.2011 - 04.2016
- Provides medication needs, maintaining controlled medication and required documentation
- Administer immunizations
- Models, enforces, and provides direction and guidance to employees on proper customer service approaches and techniques to ensure customer service needs, complaints and issues are successfully resolved
- All dispensing functions
- Preparing ordered pharmaceutical preparations
- Providing pharmaceutical care to customers by processing and accurately dispensing prescription orders, counseling customers regarding health care and prescriptions.
Clinical Pharmacist
Renown Health Systems
07.2011 - 12.2015
- Responsible for providing quality drug distribution and clinical pharmaceutical care to patients and house staff
- Responsible for accuracy in the preparation of medications, records, labels, and documentation in accordance with State and Federal rules and hospital policy
- Responsible for maintaining, updating and monitoring each patient’s profile; and to ensure timely and accurate processing of all patient charges
- Assist in training of pharmacists, technicians, interns and students.
Pharmacy Manager
Wal-Mart- Carson City, Nevada
05.2008 - 06.2011
- Responsible for assisting in the operation of the facility
- Drives sales and profit in the pharmacy and OTC areas by ensuring effective merchandise presentation, in-stock and inventory levels, budgeting and forecasting sales, developing and maintaining cross functional relationships, and assessing economic trends and demographics
- Applying customer service approaches and techniques to ensure customer service needs, complaints and issues are successfully resolved
- Models, enforces, and provides direction and guidance to employees on proper customer service approaches and techniques
- Provides supervision and development opportunities for employees in assigned areas by selecting, training, mentoring, assigning duties, providing performance feedback and providing recognition
- Provides pharmaceutical care to Customers by processing and accurately dispensing prescription orders, counseling customers regarding health care and prescription medication needs, maintaining controlled medication and required documentation.
Executive Director/General Manager
Omnicare (formerly Arlington Clinical Infusion)- Reno, Nevada
01.2007 - 05.2008
- Manages all aspects of the pharmacy business for the Reno branch
- Manages and directs the operations of the clinical site
- Monitors all activities necessary to ensure efficient operation of providing quality products and services to infusion therapy patients
- Manages costs and establishes direction of the administrative, nursing and pharmacy departments and meeting or exceeding annual established revenue growth, clinical and service quality, cash flow, cost of service and profit contribution goals
- Responsible for the financial and operational management of the pharmacy department
- Ensures the effective daily operation of the pharmacy by monitoring all pharmacy functions necessary to provide quality care, products and services to infusion therapy patients
- Provides service and sales support to targeted accounts by coordinating services, evaluating current business relationships, and developing, presenting, managing and executing new business opportunities for these key accounts.
Director of Pharmacy
Arlington Clinical – Reno, Nevada
11.2005 - 01.2007
- Responsible for managing the daily operation of the infusion pharmacy
- Provides professional expertise in the development of policies, procedures, and standards regarding infusion therapy services
- Responsible for all pharmacy services, staff pharmacists and ancillary pharmacy employees
- Evaluate employees annually; determine goals within their job descriptions and establish a reasonable time frame for achievement
- Plan and implement new concepts of service
- Chairperson of the Continual Quality Improvement Committee
- Oversees all corporate quality improvement activities.
Clinical Pharmacist
Arlington Clinical- Reno, Nevada
10.1996 - 08.2006
- Performance of professional functions associated with the practice of pharmacy in the operational setting
- All dispensing functions
- Compounding and preparing ordered pharmaceutical preparations
- Contacting and conferring with physicians and other professionals as necessary in the provision of patient care
- Train patients or nursing in the use of the several types of equipment used in delivering care
- Collect data, develop care plans, deliver care, assess response to treatment and revise care plans as appropriate
- Completion of appropriate documentation
- Consulting with physician, nursing, other professionals and the public concerning availability, form, side effects, incompatibilities, drug interactions, drug and food interactions, or currently used drugs
- Organizing daily operational duties
- Supervises pharmacy clerks, technicians and other non-clinical personnel.
Pharmacy Intern
Presbyterian Hospital- Albuquerque, New Mexico
05.1995 - 10.1997
- Assist pharmacists with all professional functions
- Responsible for all dispensing functions, compounding pharmaceutical preparations, preparing TPN solutions, fulfilling intravenous additive requirements, maintaining patient compounding profiles and making computer entries as required
- Supervising stock maintenance and ordering
- Answered telephones, receiving and relaying messages as needed.
Education
B.S. Pharmacy -
University of New Mexico
12.1997
B.S. Biology -
New Mexico State University
05.1994
Skills
- Operational Excellence
- Logistics Management
- Facilities Management
- Budget Development
- Staff Development
- Organizational Leadership
- Operations Management
- Quality Assurance
- P&L Management
- Performance Evaluation and Monitoring
Pharmacist Licensure
Nevada
Activities
- Member of National Community Pharmacists Association, 2008 to 2011
- Member of Nevada Pharmacy Alliance, 1998 to 2008
References
References available on request
Certification
- Licensed Pharmacist- Nevada
Timeline
Position reports to the District Director of Operations. Responsible for operation and management of the pharmacy.
Omnicare of Reno
06.2019 - Current
Position reports to the Account Operations Executive.
DXC Technologies
10.2018 - 06.2019
Pharmacist in Charge
CVS Pharmacy- Reno, Nevada
05.2017 - 10.2018
Pharmacy Director
Saint Mary’s Outpatient Pharmacy
04.2016 - 05.2017
Pharmacist in Charge
CVS Pharmacy- Reno, Nevada
07.2011 - 04.2016
Clinical Pharmacist
Renown Health Systems
07.2011 - 12.2015
Pharmacy Manager
Wal-Mart- Carson City, Nevada
05.2008 - 06.2011
Executive Director/General Manager
Omnicare (formerly Arlington Clinical Infusion)- Reno, Nevada
01.2007 - 05.2008
Director of Pharmacy
Arlington Clinical – Reno, Nevada
11.2005 - 01.2007
Clinical Pharmacist
Arlington Clinical- Reno, Nevada
10.1996 - 08.2006
Pharmacy Intern
Presbyterian Hospital- Albuquerque, New Mexico
05.1995 - 10.1997
B.S. Pharmacy -
University of New Mexico
B.S. Biology -
New Mexico State University
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