CAMILLA PRACZ
Tampa
Summary
Mental health and patient support professional with solid background in mental and behavioral health case management and a track record of supporting diverse client populations. Adept at developing individualized care plans and coordinating services to meet patient needs. Demonstrates strong communication and problem-solving skills to foster cooperative and effective care environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Support Associate
Koda Healthcare
Houston, TX - Remote
10.2025 - Current
- Collaborated with healthcare teams to coordinate patient care plans and follow-up appointments efficiently.
- Educated patients on advance care planning options, facilitating informed decision-making and enhancing overall satisfaction.
- Provided empathetic support to patients, addressing concerns and ensuring comfort during advance care planning process.
- Assisted with outreach and engagement services to engage patients and maintain relationships.
Behavioral Health Case Manager
Cove Behavioral Health
Tampa, FL
01.2025 - 10.2025
- Conducted comprehensive client assessments to determine behavioral health needs and appropriate interventions.
- Developed individualized care plans aligning with clients' goals and treatment objectives.
- Provided crisis intervention support, de-escalating high-stress situations to promote client safety.
- Monitored client progress and adjusted treatment plans based on ongoing evaluations and feedback.
- Educated clients and families about available resources, treatment options, and coping strategies.
- Facilitated group therapy sessions, fostering a supportive environment for shared experiences and healing.
Clinical Case Manager
DOWNTOWN EMERGENCY SERVICE CENTER
Seattle, WA
01.2023 - 01.2025
- Conducted comprehensive psychosocial assessments of clients to determine their needs and eligibility of services.
- Provided individualized case management, counseling, and referrals to appropriate community resources.
- Monitored client progress towards meeting goals and objectives in treatment plan.
- Coordinated care between multiple providers including psychiatrists, psychologists, nurses, physicians, and other professionals as needed.
- Educated clients on mental health diagnosis and medications prescribed by physician.
- Researched best practices in the field of counseling in order to stay current on evidence-based treatments.
- Participated in case reviews and team meetings to discuss best practices for providing quality care.
- Actively listened while engaging with clients during one-on-one counseling sessions.
- Created detailed reports documenting interactions with clients and progress towards goals.
- Provided guidance on lifestyle changes that could benefit individuals struggling with mental illness.
- Assisted individuals with stress management, substance use disorders, self-esteem, and issues associated with emotional and mental health.
- Responded to crisis situations when severe mental health and behavioral issues arose. Developed individualized treatment plans that addressed the needs of each client.
- Assisted clients in navigating various systems such as housing, employment, education.
Education
Bachelor of Science - Psychology, Philosophy minor, Concentration in Comprehensive Psychology
Georgia Southern University
Statesboro, GA12.2022
Skills
- Care Coordination
- Patient Advocacy
- Mental health and behavioral health counseling
- Direct Patient Care
- Patient Assessment
- Treatment Planning
- Relationship Building
- Clinical Documentation
- Mental health evaluations
- Healthcare systems
- Active listening
Certification
- Basic Life Support Certified by American Red Cross
- Agency Affiliated Counselor
- Multiple trainings in harm reduction, housing first, mindfulness, and CBT
Languages
English: Native/Bilingual
Spanish: Professional
Portuguese: Native/Bilingual
Timeline
Patient Support Associate
Koda Healthcare
10.2025 - Current
Behavioral Health Case Manager
Cove Behavioral Health
01.2025 - 10.2025
Clinical Case Manager
DOWNTOWN EMERGENCY SERVICE CENTER
01.2023 - 01.2025
Bachelor of Science - Psychology, Philosophy minor, Concentration in Comprehensive Psychology
Georgia Southern University