Summary
Overview
Work History
Education
Skills
Timeline
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Camilla Washington

Orlando,FL

Summary

Efficient and accurate Certified Pharmacy Technician thrives in fast-paced settings. Team player with strong customer engagement and data entry skills.

Overview

3
3
years of professional experience

Work History

Certified Pharmacy Technician

Walgreen Pharmacy
Orlando, FL
07.2022 - Current
  • Verified accuracy of patient information on prescription orders.
  • Received verbal prescriptions from physicians or nurse practitioners via telephone, fax or electronic means.
  • Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
  • Resolved customer complaints regarding product quality or quantity issues.
  • Entered patient profile information into computer systems accurately and completely.
  • Ensured accurate billing information was included on prescription orders prior to processing them.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Compiled customer demographic, allergy and medical history background.
  • Answered telephones to respond to questions or requests.
  • Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
  • Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.

Assistant Deli Manager

The Fresh Market
Orlando, FL
03.2021 - 06.2022
  • Supervised deli staff, ensuring proper customer service and food safety practices were followed.
  • Conducted daily inventory of products to ensure sufficient stock levels and communicated any shortages to the Deli Manager.
  • Provided training for new deli team members on all aspects of the deli operation including product knowledge, customer service, equipment usage and sanitation standards.
  • Monitored quality control of prepared foods, making sure they met company standards in terms of taste, presentation and portion size.
  • Assisted with ordering supplies, maintaining records of deliveries and tracking invoices for payment purposes.
  • Maintained a clean and organized work environment by adhering to established cleaning procedures and following safety guidelines when handling food products.
  • Ensured that all food items were properly labeled according to local health department regulations.
  • Resolved customer complaints in a professional manner while keeping management informed of any issues or concerns.
  • Evaluated staff performance on a regular basis providing feedback on areas needing improvement.
  • Collaborated with other departments regarding campaigns or initiatives that would benefit the deli department.
  • Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
  • Delegated work to staff, setting priorities and goals.

Education

Microsoft Applications & Computer Skills

The Training Source
Capitol Heights, MD
06-2020

High School Diploma -

Bladensburg High School
Bladensburg, MD
06-1996

Some College (No Degree) - Computer Networking And Telecommunications

Prince George's Community College
Upper Marlboro, MD

Skills

  • Filling Prescriptions Precisely
  • Prescription Verification
  • Verbal And Written Communications
  • Patient Documentation
  • Verifying Inventory
  • Providing Customer Support
  • Knowledge Of Medical Terms
  • Prior Authorization Verification
  • Data Entry Specialist
  • Customer Support
  • Retail Pharmacy Procedure Knowledge

Timeline

Certified Pharmacy Technician

Walgreen Pharmacy
07.2022 - Current

Assistant Deli Manager

The Fresh Market
03.2021 - 06.2022

Microsoft Applications & Computer Skills

The Training Source

High School Diploma -

Bladensburg High School

Some College (No Degree) - Computer Networking And Telecommunications

Prince George's Community College

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Camilla Washington