Open To Work
CAMILLA WRIGHT
UNC Health
Mint Hill,NC
Work Preference
Job Search Status:
Open to work
Desired start date:
Flexible
Desired Job Title
Access Care RepresentativeSenior Customer AdvocateSchedulerCustomer Service Representative
Work Type
Full TimePart Time
Location Preference
RemoteHybridOn-Site
Location:
Mint Hill, NC
Open to relocation:
Yes
13
years of professional experience
Patient Access professional with experience supporting patient registration, scheduling, insurance verification, eligibility review, Epic documentation, HIPAA compliance, and high-volume call center operations. Recognized for accuracy, compassionate patient service, strong communication, and collaboration with clinical teams to ensure efficient access to care and support revenue cycle performance.
Work History
Access Care Representative
2 Years 5 Months- Perform patient registration, pre-registration, scheduling, insurance verification, demographic updates, and appointment preparation in Epic.
- Review copays, prepayments, HIPAA and consent documentation while supporting accurate patient records.
- Manage high-volume inbound calls and coordinate with providers and nursing staff to resolve patient needs.
Senior Customer Advocate
2 Years 8 Months- Served as liaison between members and providers while verifying benefits, educating members, documenting encounters, and using Availity Essentials, EVV, and HHAexchange in compliance with HIPAA.
Registered Pharmacy Technician
4 Years 7 Months- Insurance claims, prescription processing, patient service.
Pharmacy Associate
1 Year 7 Months- Prescription intake, customer service, inventory management.
Education
High School Diploma
Skills
Epic
Availity Essentials
Microsoft Office
Outlook
Teams
EHR/EMR
EVV
HHAexchange
Appointment scheduling
Eligibility determination
Medicaid
Medication labels
Drug inventory management
Verifying orders
CORE COMPETENCIES
- Patient Access
- Patient Registration
- Appointment Scheduling
- Insurance Verification
- Eligibility Verification
- Epic EHR
- Revenue Cycle
- HIPAA
- Medical Terminology
- Customer Service
- Referral Coordination
- Demographic Verification
- Multi-line Phones
- Data Entry
Timeline
Access Care Representative
UNC Health
02.2024 - CurrentRead More
Senior Customer Advocate
Carolina Complete Health
05.2021 - 01.2024Read More
Registered Pharmacy Technician
Walmart Pharmacy
08.2015 - 03.2020Read More
Pharmacy Associate
Rite Aid Pharmacy
01.2014 - 08.2015Read More
Independence Senior High School
High School Diploma
Read More