Camille Cameron, PA

• Drove creative, positive transformation within healthcare organizations by optimizing workflows, improving system adoption, and enhancing clinical and operational efficiency using Epic and Oracle Health platforms.
• Participated in multiple Epic and Oracle Health EHR Go-Lives, providing real-time on-site support, workflow optimization, and end-user training for clinical, perioperative, and front-desk teams.
• Delivered at-the-elbow and Super User support to clinicians, administrative staff, and perioperative teams during Epic and Oracle Health system transitions, ensuring minimal disruption to patient care.
• Collaborated with cross-functional teams to implement Epic Cadence (scheduling), OpTime (perioperative), Beacon (oncology), and Oracle Health modules, supporting seamless adoption across departments.
• Resolved application issues during Go-Live, proactively identifying, researching, and mitigating technical and workflow challenges across both Epic and Oracle Health systems.
• Developed comprehensive EMR project documentation, including role assignments, resource planning, training strategies, and deliverables; communicated progress and satisfaction metrics to internal and external stakeholders.
• Supervised and led a cross-functional team of 60 employees, ensuring compliance with organizational policies and consistently delivering high-quality service to patients and staff.

• Core member of the executive team for NYC Health + Hospitals’ emergency humanitarian response, directing enterprise-level strategy and operations for a multi-billion-dollar initiative delivering housing and healthcare services to over 140,000 asylum seekers across 15+ sites.

• Spearheaded large-scale, cross-agency operational strategy, coordinating with the Mayor’s Office and multiple NYC agencies to align humanitarian relief efforts across healthcare, housing, and social services.

• Advised senior executives and translated complex operational data into actionable strategies, driving system-wide performance, resource optimization, and informed decision-making.

• Represented NYC H+H in high-level stakeholder meetings, effectively communicating operational goals and implementation plans to executive and political leadership.

• Directed operational execution for 5,000+ staff while overseeing a $3.9B budget, implementing cost optimization strategies that reduced expenditures by 20% without compromising care quality.

• Developed and led organization-wide crisis management protocols, significantly improving response time, resilience, and operational continuity during emergency events.

• Identified and resolved systemic inefficiencies in real-time, leading cross-functional teams to address resource shortages, staffing crises, and fluctuating demand.

• Provided strategic program management oversight for the HERRC initiative, ensuring successful implementation, smooth daily operations, and compliance with organizational policies and regulatory requirements.

• Managed one or more contracted vendors, coordinating with internal departments (Facilities, IT, Supply Chain, Safety), City agencies, and partners to ensure process adherence, resolve issues, and identify opportunities for operational improvement.

• Designed and implemented KPI dashboards to monitor site-level performance, improve operational transparency, and drive accountability across the organization.

• Led development and evaluation of RFPs for critical services and vendor partnerships, ensuring alignment with service delivery goals, regulatory standards, and cost-efficiency targets.

• Enhanced patient satisfaction through targeted staff training, process optimization, and continuous quality improvement initiatives.

• Improved workforce retention by implementing innovative engagement and wellness programs.

• Proactively anticipated operational challenges, developed contingency plans, and provided 24/7 support for critical site operations.

• Lead and support operations to ensure seamless healthcare services for families seeking asylum in the United States.
• Manage a team overseeing medical operations for the HERRC program, ensuring high-quality care and operational efficiency across multiple facilities.
• Develop and implement project plans for health service delivery, defining scope, processes, milestones, and ensuring deadlines are consistently met.
• Collaborate closely with the Department of Health and partner agencies on public health initiatives, infectious disease response, and compliance with regulatory requirements.
• Build and maintain strategic relationships with hospitals, clinics, and other medical institutions to facilitate coordinated patient care and resource sharing.
• Partner with clinical leadership and DOHMH to design and implement effective workflows for medical operations across facilities.
• Provide oversight of vendor-managed clinical operations, including vaccine programs and other essential health services.
• Coordinate cross-functionally with HERRC leadership teams, including data management, hospitality, and logistics, to support integrated service delivery.
• Advise staff on medical operations strategy, providing guidance on operational priorities and best practices.
• Lead escalation resolution, proactively identifying challenges and implementing solutions to maintain consistent program quality and patient safety.

• Provide Go-Live support for Epic EMR implementation, resolving user issues and enhancing system adoption across clinical and administrative teams.
• Participated in multiple Epic EHR Go-Lives, supporting clinical teams with workflow optimization, end-user training, and real-time on-site support.
• Provided at-the-elbow and Super User support to front-desk staff, clinicians, and perioperative teams during Epic system transitions.
• Collaborated with cross-functional teams to support smooth adoption of Epic Cadence (scheduling), OpTime (perioperative), and Beacon (oncology) modules.
• Delivered front-line Epic Go-Live support to end users, identifying, researching and resolving application issues to ensure a smooth transition and minimal disruption to care delivery
• Created details EMR project documentation including role assignments, resource planning, training needs, and deliverables; reported progress and customer satisfaction metrics to internal and external stakeholders
• Actively contributed to the Community Leadership Team through outreach initiatives, training development, and strategic planning including budgeting and business plan creation
• Supervised and led a cross-functional team of 60 employees, ensuring compliance with company policies and consistently delivering high-quality service to residents and visitors
• Facilitate the logistics for project on-site meetings and events
• Facilitates travel logistics for project team members
• Submit access (NEP, IIQ) for employee and contractor system access
• Schedule project related meetings for leadership, Project Director, Program Manager and Project Managers
• Organize new contractor orientation including consultant procedures, system and building access, and ID creation
• Compile meeting attendance and project work from Teams for approve hours and submit to Finance for allocation back to the capital projects
• Track and upload consultant status reports to Microsoft Teams
• Audit consultant status reports for compliance and follow-up with consultant(s)
• Review and approve consultant timecards
• Upload and organize documents on Microsoft Teams
• Assist the program and project managers with other administrative tasks

• Oversaw COVID-19 testing operations across NYC Department of Education sites, ensuring compliance with public health guidelines, operational efficiency, and safety for students and staff.
• Directed testing centers across multiple school districts, analyzing program needs, identifying gaps, and implementing solutions to optimize testing workflows and local program effectiveness.
• Ensured strict compliance with HIPAA regulations and vaccination protocols, collaborating with area managers to address operational, privacy, and safety concerns.
• Managed a $10M program budget, forecasting demand, allocating resources, and developing strategic action plans to meet public health goals efficiently.
• Supervised and developed a team of 50+ employees, including hourly, temporary, and seasonal staff; conducted performance evaluations, mentoring, and coaching to enhance team performance.
• Served as primary liaison to the Department of Education, resolving stakeholder and community concerns with professionalism, timeliness, and data-informed recommendations.

• Supervised COVID-19 testing operations, ensuring efficient and accurate sample collection using nasopharyngeal swabs with an emphasis on both clinical precision and patient comfort
• Verified patient identity, appointment details, and accurately labeled specimens using EMR system.
• Conducted patient interviews and screening in accordance with public health protocols and site guidelines
• Monitored care delivery and implemented quality improvements to enhance service and safety standards
• Disinfected equipment and work areas rigorously to prevent contamination, strictly adhering to infection control procedures
• Managed inventory of medical supplies and PPE, placing timely orders to prevent shortages
• Created a supportive and respectful testing environment, providing PPE and clear instructions to patients and visitors.
• Delivered community health education on COVID-19 prevention, quarantine protocols, and symptom management strategies

• Conducted comprehensive patient histories and physical examinations to support accurate diagnoses and efficient outpatient management of acute and chronic pain conditions.
• Ordered and interpreted medications, laboratory tests, and diagnostic imaging (MRI, X-rays) to evaluate and manage musculoskeletal, neuropathic, and inflammatory disorders.
• Collaborated closely with interventional pain specialists, physicians, nurses, and physical therapists to deliver coordinated, multidisciplinary care focused on pain relief and functional improvement.
• Performed and assisted with in-office procedures, including trigger point injections, joint injections, and nerve blocks, under physician supervision.
• Utilized Epic EMR to document patient encounters, update problem lists, track treatment plans, and facilitate timely communication with the care team.
• Educated patients on medication use (opioid and non-opioid), therapeutic exercises, and lifestyle modifications to promote long-term wellness and reduce dependency risk.
• Ensured regulatory compliance through careful management of controlled substances, reviewing Prescription Drug Monitoring Programs (PDMP), and adhering to clinic protocols.
• Maintained clinical operations by monitoring essential medical supplies and equipment, proactively addressing needs to prevent care disruptions.
• Communicated clinical findings and treatment recommendations effectively with supervising physicians to support optimal patient outcomes