Summary
Work History
Education
Skills
Reference on Request
Timeline
Generic

Camille Craft

Health Care
Foreman,AR

Summary

Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams. Highly skilled and enthusiastic professional with more than 20 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.

Work History

Patient Access Manager/Clinical Staff Coordinator

Kingwood Emergency Hospital
Kingwood, TX
06.2018 - Current
  • Supported quality management and process improvements and maintained compliance with governing documents, accreditation standards and state and federal laws.
  • Oriented and onboarded medical staff and department chair personnel.
  • Conducted analyses, documented processes and developed and optimized performance improvement processes.
  • Managed medical staff department invoice entry, refunds, physician stipends and statement reconciliation.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Successfully negotiated client contract renewals to create increased revenue.
  • Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.
  • Direct day-to-day administrative and operational functions for 20-bed facility, providing guidance and leadership to over 50 employees across more than 3 departments.
  • Organized and facilitated department head meetings monthly, discussing current census, admissions and discharges and residents' Medicare applications.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.

Patient Account Representative

Memorial Hermann Hospital-TMC
Houston, United States
08.2018 - 06.2020
  • Prepared reports detailing billing actions, flags and other key information.
  • Utilized computer programs to create invoices, letters and other documents.
  • Responded to patient, family and external payer inquiries.
  • Monitored flags and resolved urgent items with accuracy and efficiency.
  • Contacted patients after insurance was calculated to obtain payments.
  • Posted payments and processed refunds.
  • Electronically submitted bills according to compliance guidelines.
  • Advised customers of alternative actions and strategies for debt repayment.
  • Processed debtor payments and updated accounts to reflect new balance.
  • Entered client details and notes into system for interdepartmental access and review.

Patient Access Er Registrar

First Choice Emergency Room
Houston, United States
08.2018 - 02.2020
  • Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
  • Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
  • Managed office bookkeeping with insurance billing and patient payments.

Education

Certificate - Health Education/Radiology

Health Education/X-ray Institute

Bachelor of Administrative Studies - Hospital Corpsmen

US Navy
Orlando, FL
05.1990

Skills

  • Team Building
  • Hiring and recruitment
  • Training and mentoring
  • Staff Management
  • Patient education and counseling
  • Project oversight
  • Multidisciplinary team collaboration
  • Seasoned in medical clinical procedures
  • Accreditation coordination

Reference on Request

Dr.Christopher Hummel - mobile 616-581-2694

Kathrine Torres - mobile 832-407-5937


Timeline

Patient Account Representative

Memorial Hermann Hospital-TMC
08.2018 - 06.2020

Patient Access Er Registrar

First Choice Emergency Room
08.2018 - 02.2020

Patient Access Manager/Clinical Staff Coordinator

Kingwood Emergency Hospital
06.2018 - Current

Certificate - Health Education/Radiology

Health Education/X-ray Institute

Bachelor of Administrative Studies - Hospital Corpsmen

US Navy
Camille CraftHealth Care