Patient Access Manager/Clinical Staff Coordinator
Kingwood Emergency Hospital
Kingwood, TX
06.2018 - Current
- Supported quality management and process improvements and maintained compliance with governing documents, accreditation standards and state and federal laws.
- Oriented and onboarded medical staff and department chair personnel.
- Conducted analyses, documented processes and developed and optimized performance improvement processes.
- Managed medical staff department invoice entry, refunds, physician stipends and statement reconciliation.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Successfully negotiated client contract renewals to create increased revenue.
- Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.
- Direct day-to-day administrative and operational functions for 20-bed facility, providing guidance and leadership to over 50 employees across more than 3 departments.
- Organized and facilitated department head meetings monthly, discussing current census, admissions and discharges and residents' Medicare applications.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
