Kristie Wickless
Foreman,AR
Summary
Dynamic Member Service Representative with extensive experience at Red River Credit Union, excelling in customer satisfaction and dispute resolution. Proven ability to onboard new members and enhance account management through effective communication and teamwork. Skilled in Microsoft Office, Teams, and dedicated to fostering positive member relationships.
Overview
19
19
years of professional experience
Work History
ITM Express Teller
Red River Credit Union
01.2023 - Current
- Balanced cash drawer and resolved discrepancies to provide accurate data regarding cash flow.
- Members call in on (ITM) Interactive Teller Machine. Express Teller answers through a headset, member can see teller and teller can see member
- Help assist members in cash withdrawals, cash and check deposits, transfers, and loan payments.
Member Service Representative/Consumer Loan Processor
Red River Credit Union
09.2022 - Current
- Helped large volume of members every day with positive attitude and focus on member satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Assist and advise members in the opening of regular share, checking,IRA, business, an share certificate accounts.
- crossell and provide council to new and existing members with various credit union products and services.
- Responsible for assessing loan applicants eligibility, analyzing credit standings, and finalizing loan contracts.
Regional Training Associate
Red River Credit Union
01.2017 - 10.2022
- Implemented creative problem-solving techniques during sessions, equipping participants with essential skills applicable across job functions.
- onboarding new hires weekly. Evaluation sent to manager, HR, and stored in training folder.
- Trainings created using PowerPoint and articulate.
- Specializing in teller, teller supervisor, member service, and phone center training. Onboarding hundreds of new hires.
- Implement and train new products and services.
- Trained through an assumption of another credit union.
- travel training to all branches in TX, AR, LA, and MS.
- worked along side HR Department.
Member Service Representative/Teller Supervisor
Red River Credit Union
08.2015 - 01.2017
- Verified member identification and documentation for compliant transactions.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing
- Teller Supervisor functions include, order FED money, balance vault, random monthly audit, replenished ATM funds in empty canisters prior to validation process. retention, key and code holder
Lead Teller
Red River Credit Union
04.2014 - 08.2015
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Lead Teller functions include, order FED money, balance vault, random monthly audit, replenished ATM funds in empty canisters prior to validation process. retention, key and code holder
Teller/Member Service Representative
Red River Credit Union
10.2013 - 04.2014
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Assist and advise members in the opening of regular share, checking,IRA, business, an share certificate accounts.
- crossell and provide council to new and existing members with various credit union products and services.
- key and code holder
Training Relief Teller
Red River Credit Union
04.2012 - 10.2013
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Key and code holder for my main branch
- Traveled to branches that were short handed
Teller
First Bank
08.2010 - 04.2012
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Assisted in balancing vault
- Key and code holder
Teacher Assistant
Trinity Christian School
05.2009 - 08.2010
- Assisted lead teacher in managing classroom behavior, ensuring a safe and supportive learning environment for all students.
Team Leader
Chick-fil-A
01.2006 - 01.2008
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Learned how to operate the kitchen as well as the front, including drive thru
- Became a night shift team leader
Education
High School Diploma -
Arkansas High School
Texarkana, AR05-2008
Skills
- Customer service
- Call center experience
- Dispute resolution
- Account management
- Service recommendations
- Member account management
- Member onboarding
- Teamwork and collaboration
- Calm and professional under pressure
- Computer skills
- Microsoft office
- Data entry
Timeline
ITM Express Teller
Red River Credit Union
01.2023 - Current
Member Service Representative/Consumer Loan Processor
Red River Credit Union
09.2022 - Current
Regional Training Associate
Red River Credit Union
01.2017 - 10.2022
Member Service Representative/Teller Supervisor
Red River Credit Union
08.2015 - 01.2017
Lead Teller
Red River Credit Union
04.2014 - 08.2015
Teller/Member Service Representative
Red River Credit Union
10.2013 - 04.2014
Training Relief Teller
Red River Credit Union
04.2012 - 10.2013
Teller
First Bank
08.2010 - 04.2012
Teacher Assistant
Trinity Christian School
05.2009 - 08.2010
Team Leader
Chick-fil-A
01.2006 - 01.2008
High School Diploma -
Arkansas High School
Similar Profiles
Marchaz PruittMarchaz Pruitt
ITM Teller at Red River Credit UnionITM Teller at Red River Credit Union
Stephen MinsonStephen Minson
Intern at Red River Credit UnionIntern at Red River Credit Union
Derek EdgeDerek Edge
Risk Managment and Asst. Security Officer at Red River Credit UnionRisk Managment and Asst. Security Officer at Red River Credit Union