Keli Yoder
Russellville,KY
Summary
Goal-oriented professional with a proven record in enhancing customer experiences through effective communication and collaboration. Skilled in streamlining processes and ensuring accuracy in financial transactions.
Overview
2027
2027
years of professional experience
Work History
ITM Video Teller Manager
First Southern National Bank
Russellville, KY
10.2022 - Current
- Processed customer transactions efficiently using video banking technology.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to enhance operational workflows and improve service delivery.
- Ensured accuracy in financial transactions through meticulous attention to detail.
- Assisted in training new staff on video teller procedures and systems.
- Handled sensitive information securely, ensuring confidentiality and compliance with bank policies.
- Increased efficiency by identifying process improvements and suggesting changes that were implemented across the team.
- Improved operational efficiency through consistent monitoring of system performance during peak hours.
- Streamlined transaction processes for faster service and improved customer experience.
- Trained new hires on video teller procedures, ensuring consistency and adherence to company standards.
Teacher
Russellville Christian School
Russellville, KY
01.2022 - 05.2022
- Developed engaging lesson plans to enhance student understanding and participation.
- Implemented differentiated instruction techniques to accommodate diverse learning styles.
- Fostered a positive classroom environment that encouraged student collaboration and respect.
- Assessed student progress regularly, providing timely feedback to support academic growth.
Teachers Aide
Russellville Christian School
Russellville, KY
11.2018 - 01.2022
- Assisted teachers in delivering engaging lesson plans and instructional materials.
- Supported classroom management by maintaining a positive learning environment for students.
- Collaborated with educators to address individual student needs and promote academic success.
- Monitored student progress and provided feedback to enhance learning outcomes.
Dog
Home Away From Home Dog Boarding And Training
Russellville, KY
2017 - 2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
High School Diploma -
Logan County High School
Russellville, KYSkills
- Patience and composure
- Customer relationship building
- Goal-oriented mindset
- Security procedures
- Cash handling accuracy
- Virtual assistance
- Financial transactions
- Customer education
- Fraud detection
- Drawer balancing
- Positive attitude
- Customer service
Timeline
ITM Video Teller Manager
First Southern National Bank
10.2022 - Current
Teacher
Russellville Christian School
01.2022 - 05.2022
Teachers Aide
Russellville Christian School
11.2018 - 01.2022
Dog
Home Away From Home Dog Boarding And Training
2017 - 2021
High School Diploma -
Logan County High School