Camille Crawford
Fort Valley,GA
Summary
Dynamic Customer Service Representative with proven expertise at Conedison, excelling in complaint resolution and customer retention through active listening and critical thinking. Enhanced customer satisfaction by effectively managing escalated calls and providing accurate information, leading to increased loyalty and repeat business. Proficient in Microsoft Office Suite and adept at maintaining professionalism under pressure.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Conedison
09.2010 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Bachelor of Science - Business Administration And Management
Manhattan College
05-2014
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Complaint handling
- Microsoft Excel
- Payment processing
- Professional telephone demeanor
- Microsoft outlook
- Scheduling
- Follow-up skills
- Appointment scheduling
- Administrative support
- Microsoft Office Suite
Timeline
Customer Service Representative
Conedison
09.2010 - 01.2025
Bachelor of Science - Business Administration And Management
Manhattan College
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