Summary
Overview
Work History
Education
Skills
Timeline
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Camille Davis

Raleigh,NC

Summary

Driven by a results-focused approach, I leveraged my computer literacy and adaptive communication style at Apple to enhance customer satisfaction through efficient problem-solving and technical support. My background in customer service and eagerness to learn have consistently improved service delivery, showcasing my ability to thrive in dynamic environments.

Overview

5
5
years of professional experience

Work History

Technical Support Representative

Apple, Inc
07.2023 - Current
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.

Reservations Agent

American Airlines
10.2021 - 07.2023
  • Passionately self managed time to research and deliver affordable reservations while providing quality service
  • Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.

GovX Customer Support Expert

ContactUS Communications
09.2020 - 07.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Ensured all application processing was complicit with custom order expectations
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Cross Trained Customer Service Agent

Piedmont Airlines
07.2019 - 03.2020
  • Tailored communication to all persons to maintain inclusive environment for all
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.

Education

High School Diploma -

White Oak High School
Jacksonville, NC
06.2010

Skills

  • 45 WPM
  • Computer literacy
  • Project Management
  • Eagerness to learn
  • Adaptive Communication style
  • Remote Support Experience

Timeline

Technical Support Representative

Apple, Inc
07.2023 - Current

Reservations Agent

American Airlines
10.2021 - 07.2023

GovX Customer Support Expert

ContactUS Communications
09.2020 - 07.2021

Cross Trained Customer Service Agent

Piedmont Airlines
07.2019 - 03.2020

High School Diploma -

White Oak High School

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Camille Davis