RANESHA AHMAD
Customer Service Representative
Denver,CO
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Sonder
Denver, CO
01.2022 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collaborated with maintenance, housekeeping and security teams to resolve requests and issues efficiently.
Customer Service Representative
Ascenda USA
Aurora, CO
05.2014 - 12.2021
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved concerns with products or services to help with retention and drive sales.
Package Handler
FedEx
Colorado Springs, CO
10.2020 - 02.2021
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Checked products for damage or other issues before packing into boxes.
- Used hand-held scanners and physical logs to accurately track item movements.
Customer Service Representative
Connect4Health
Colorado Springs, CO
09.2019 - 12.2019
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Ordering Specialist
SYNQ3
Colorado Springs, CO
05.2018 - 08.2019
- Received orders from customers and input into order management system.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
BBA - Business Administration And Management
10.2022 - Current
Skills
Data Entry and Maintenanceundefined
Timeline
DeVry University - BBA, Business Administration And Management
10.2022 - Current
Customer Service Representative - Sonder
01.2022 - Current
Package Handler - FedEx
10.2020 - 02.2021
Customer Service Representative - Connect4Health
09.2019 - 12.2019
Ordering Specialist - SYNQ3
05.2018 - 08.2019
Customer Service Representative - Ascenda USA
05.2014 - 12.2021
Goal Academy - High School Diploma,
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