Camille De Miracula
Providence
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
Work History
Emergency Roadside Customer Service
AAA Northeast
11.2019 - 06.2025
- Resolved customer inquiries efficiently through multiple communication channels, ensuring high satisfaction rates.
- Trained and mentored new team members on customer service protocols and systems.
- Managed escalated customer complaints, providing effective solutions while maintaining professionalism.
- Implemented quality assurance checks to ensure compliance with company standards and policies.
Enrollment Services Lecturer | Director of Student Relations | Student Ambassador
Community College of Rhode Island
08.2016 - 05.2019
- Streamlined the admissions process for students, resolving hundreds of inquiries on enrollment, registration, and related procedures.
- Advocated for 17,000 students as a liaison to college administration, promoting transparency in executive meetings and contributing to academic and disciplinary committees.
- Restructured and facilitated five weekly campus tours and on-demand info sessions, tailoring experiences for accessibility, international, and VIP prospective students.
- Designed training programs for six student trainees, ensuring alignment with objectives and evaluated proficiency through targeted assessments.
Community Affairs Intern
Office of U.S. Senator Jack Reed
09.2016 - 12.2016
- Managed constituent inquiries, ensuring timely responses and maintaining positive relationships.
- Analyzed public feedback and policy impact, contributing to strategic recommendations for legislative priorities.
- Conducted research on policy issues to support legislative initiatives and decision-making processes.
- Assisted in drafting legislative correspondence and constituent communication strategies.
Planning & Mitigation Intern
RI Emergency Management Agency (RIEMA)
03.2016 - 09.2016
- Collaborated on emergency management planning strategies, conducted threat analysis, and supported incident handling.
- Designed procedures to improve emergency planning and evacuation procedures for state properties.
- Provided bilingual support to inform and clarify RIEMA’s purpose and the rollout of the Onsolve emergency alert system to the local Latin-American community.
Education
Bachelor of Arts - Political Science: International Relations and Comparative Politics
Salve Regina University
Newport, R.I.12.2020
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Flexible and adaptable
- Organizational skills
- Verbal communication
- Customer service
- Problem-solving
- Data entry
- Bilingual communication
LANGUAGES
Spanish (Fluent)
Timeline
Emergency Roadside Customer Service
AAA Northeast
11.2019 - 06.2025
Community Affairs Intern
Office of U.S. Senator Jack Reed
09.2016 - 12.2016
Enrollment Services Lecturer | Director of Student Relations | Student Ambassador
Community College of Rhode Island
08.2016 - 05.2019
Planning & Mitigation Intern
RI Emergency Management Agency (RIEMA)
03.2016 - 09.2016
Bachelor of Arts - Political Science: International Relations and Comparative Politics
Salve Regina University