Camille Gentry
Assumption,IL
Summary
Current student at Richland Community College pursuing Engineering Technology with a specialization in mechanical engineering. Demonstrates strong organizational and communication skills, complemented by analytical thinking and problem-solving abilities. Recognized for excellence in research and technical skills, with a detail-oriented approach and quick adaptability to new concepts. Motivated and responsible, ready to leverage education in a professional setting while continuously seeking to acquire new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Ameren Illinois
Decatur, Illinois
03.2023 - 06.2025
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer complaints promptly and efficiently.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Updated system with order specifics and customer details, preferences, and billing information.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Trained and mentored new hires in customer service excellence and CRM software usage.
- Provided training and support for team members on how to use the CRM system effectively.
Food Service Worker
Aramark
Moweaqua, IL
03.2022 - 03.2023
- Controlled portion sizes and garnishing to optimize cost controls.
- Monitored and replenished inventory stock of food, condiments and supplies to optimize customer service.
- Maintained thorough knowledge of health and sanitation standards and verified that food and service area fully complied.
- Used correct cleaning and sanitizing techniques on surfaces, tools and equipment.
- Kept customer and food preparation areas clean and well-organized.
- Set up, restocked and cleaned dining areas.
- Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
- Maintained order and cleanliness of work areas to conform with health codes.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
Food Service Worker
Casey General Store
Stonington, IL
06.2019 - 04.2021
- Acquired new skills to support team and further accommodate customer needs.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Received food orders from individuals and explained offerings.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Followed recipes and customer requests to prepare meals.
- Complied with company service standards and adhered to inventory and cash control procedures.
- Monitored inventory to keep adequate stock of food items and supplies.
- Operated cash register to process cash, check and credit card transactions.
- Performed variety of duties related to food service.
- Set up, restocked and cleaned dining areas.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Greeted customers, took orders, prepared and served food and processed payment at convenience store food service area.
- Kept foods at safe temperatures in storage, during cooking and prior to serving.
- Took orders, prepared foods and processed payments in full-service establishment.
- Maximized store sales and profits by suggesting menu items to customers and highlighting specials.
Cosmetologist
Dare to be Different
Moweaqua, IL
10.2019 - 06.2020
- Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Kept notes listing preferences and services provided to clients for quick reference.
- Collected payment from customers and scheduled next appointments.
- Scheduled daily client appointments with necessary details and remembered customer preferences and special needs.
- Suggested, used and marketed appropriate products to clients for skin, nail and hair care to increase company profit.
- Increased sales by providing exceptional service and maintaining positive and energetic attitude.
Sales Associates
Smart Styles Salon
Mt. Zion, IL
05.2019 - 11.2019
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Assisted in product selection, leading to increased sales and customer retention.
- Maintained salon inventory, ensuring availability of essential products and tools.
- Trained new team members on salon procedures and customer engagement techniques.
- Implemented visual merchandising techniques to enhance salon presentation and attract clients.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Telemarketing Sales Representative
Marketing Alternatives Inc.
Taylorville, IL
05.2015 - 09.2015
- Handled inbound telephone calls from interested customers.
- Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
- Worked well with automatic computer dialing and proprietary software to manage daily call loads.
- Contributed to team efforts by successfully accomplishing and exceeding daily sales goals.
- Took messages and transferred calls for telemarketing team.
- Resolved customer complaints by escalating calls to proper department.
Education
Associate of Applied Science - Engineering Technology
Richland Community College
Decatur, Illinois, ILCRT.CAA Accounting - Accounting And Business Management
Lake Land College
Mattoon, IL12.2022
CRT.COS Cosmetology -
Lake Land College
Mattoon, IL12.2019
ALS.LIB Associate in Liberal Studies - Liberal Arts And General Studies
Lake Land College
Mattoon05.2019
High School Diploma -
Central A&M High School
Moweaqua05.2017
Skills
- Conflict mediation
- Retail sales customer service
- Store maintenance
- Problem-solving abilities
- Technologically savvy
- High-energy attitude
- Customer relations
- Quality control
- Social skills
- Sales and marketing
Certification
- [CRT.CAA Accounting], [Lake Land College] - [2022]
- [Sexual Harassment Prevention] Training - [2021]
- [Domestic Violence CE] Training - [2021]
- Licensed [Cosmetologist] - [2019]
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Resolved product issue through consumer testing.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Education and Training
- CRT.CAA Accounting], [Lake Land College] - [2022]
- [Sexual Harassment Prevention] Training - [2021]
- [Domestic Violence CE] Training - [2021]
- Licensed [Cosmetologist] - [2019]
- PERC License - [2025]
- OSHA 10 Hour Certification- [2025]
Timeline
Customer Service Representative
Ameren Illinois
03.2023 - 06.2025
Food Service Worker
Aramark
03.2022 - 03.2023
Cosmetologist
Dare to be Different
10.2019 - 06.2020
Food Service Worker
Casey General Store
06.2019 - 04.2021
Sales Associates
Smart Styles Salon
05.2019 - 11.2019
Telemarketing Sales Representative
Marketing Alternatives Inc.
05.2015 - 09.2015
CRT.CAA Accounting - Accounting And Business Management
Lake Land College
CRT.COS Cosmetology -
Lake Land College
ALS.LIB Associate in Liberal Studies - Liberal Arts And General Studies
Lake Land College
High School Diploma -
Central A&M High School
Associate of Applied Science - Engineering Technology
Richland Community College