Camille Gonzales
Corpus Christi
Summary
Dynamic Senior Pharmacy Technician with extensive experience at Walgreens, excelling in medication dispensing and regulatory compliance. Proven track record in enhancing operational efficiency and customer satisfaction through effective communication and workflow optimization. Skilled in pharmaceutical calculations and team collaboration, fostering a knowledgeable environment focused on patient care and safety.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Pharmacy Technician
Walgreens
Portland, TX
05.2005 - Current
- Oversaw medication dispensing, ensuring compliance with regulations and safety protocols.
- Trained and mentored junior pharmacy technicians on operational procedures and customer service excellence.
- Collaborated with pharmacists to manage inventory levels and streamline ordering processes for medications.
- Assisted in patient consultations, providing guidance on prescription usage and medication management.
- Implemented workflow improvements, enhancing efficiency of pharmacy operations and reducing wait times.
- Conducted regular audits of medications to ensure proper storage conditions and expiration tracking.
- Developed training materials for new hires, fostering a knowledgeable team environment focused on patient care.
- Enhanced customer satisfaction through effective communication and personalized service initiatives in the pharmacy department.
- Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
- Expedited prescription fulfillment through proficient use of pharmacy software systems, resulting in reduced wait times for customers.
- Facilitated seamless communication between patients, healthcare providers, and insurance companies to expedite prescription processing.
- Enhanced customer satisfaction with prompt and courteous service while addressing their prescription needs.
- Developed strong relationships with patients through empathetic listening and tailored guidance on medication usage directions or side effects prevention tips.
- Collaborated with pharmacists to resolve medication-related issues, ultimately improving patient outcomes.
- Streamlined pharmacy operations by implementing efficient inventory management processes.
- Reduced medication errors by meticulously verifying prescription information and conducting thorough drug interaction checks.
- Supported pharmacists in administering immunizations, increasing community access to vital healthcare services.
- Assisted in maintaining adequate stock levels of medications through effective purchasing practices considering demand fluctuation or potential shortages.
- Promoted cost savings for patients by identifying available pharmaceutical manufacturer discount programs or suggesting alternative generic options when appropriate.
- Improved patient safety by ensuring accurate medication dispensing and proper dosage calculations.
- Conducted regular audits of controlled substances inventory, ensuring proper storage and documentation as per regulatory requirements.
- Optimized workflow processes by collaborating with team members on task prioritization and assignment delegation.
- Contributed to the successful passing of multiple regulatory inspections through diligent adherence to protocols and procedures.
- Maintained a clean and organized pharmacy environment, ensuring compliance with state regulations and safety standards.
- Increased patient convenience by efficiently managing the online prescription refill system, reducing wait times for pickups.
- Coordinated with retail staff to facilitate seamless medication pickup processes, further enhancing the overall pharmacy experience for customers.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted, measured, and compounded medications following standard procedures.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Reviewed and verified customer information and insurance provider information.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Supervised Number pharmacy technicians and coordinated day-to-day assignments.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Set up and modified patient profiles in System to include current information such as medications and insurance details.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Managed opening and closing duties for pharmacy.
- Resolved third-party billing, computer system and customer service issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Set up and modified patient profiles to include current medications and insurance details.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
Education
Associate of Science - Nursing
Del Mar College
Corpus Christi, TX12-2020
Skills
- Pharmacy software proficiency
- Pharmacy law compliance
- Pharmaceutical calculations
- Professional networking
- HIPAA compliance
- Pharmacy ethics
- Medication reconciliation
- Immunization administration
- Medication dispensing
- Insurance verification
- Drug inventory control
- Insurance billing
- Drug interaction monitoring
- Drug classification
- Prescription interpretation
- Workflow optimization
- Drug utilization review
- Dosage formulation
- FDA and HIPAA compliance
- Proper labeling
- Pharmacy operations
- Medication storage
- Pharmacy and customer records management
- Team collaboration
- Problem-solving skills
- Patient confidentiality
- HIPAA
- Manual and automated medication dispensing
- Drug storage procedures
- Advanced math skills
- Staff development
- Order verification
- Regulatory compliance
- Pharmacy operations management
- Proper labeling procedures
- Point of sale systems proficiency
- FDA compliance
- Drug storage
- Troubleshooting malfunctioning equipment
- Quality assurance and control
- Dispensing medications
- Drug inventory management
- Medicare and medicaid process
- Analytical thinking
- Confidentiality and HIPAA
- Payment processing
- Processing payments
- Pyxis medstation
- Team coordination
- Heartsaver CPR AED (CPR AED)
- Medical insurance claims processing
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Cleaning and sanitizing
- Multitasking Abilities
- Reliability
- Prescription filling and labeling
- Critical thinking
- Organizational skills
- Typing skills
- Creative thinking
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Stocking shelves
- Decision-making
- Detail-oriented
- Prioritization and organization
- Safety protocols
- Inventory control
Certification
Ptcb certified technician
Texas state board of pharmacy registration
Timeline
Senior Pharmacy Technician
Walgreens
05.2005 - Current
Associate of Science - Nursing
Del Mar College