Megan Aspiranti
Muskegon,MI
Summary
Dynamic Senior Pharmacy Technician with extensive experience at Walgreens, excelling in medication dispensing and patient counseling. Proven ability to enhance workflow efficiency and reduce medication errors through meticulous attention to detail and strong problem-solving skills. Committed to compliance with pharmacy laws and fostering positive patient relationships. I am certified with LARA, PTCB, immunization and CPR.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Pharmacy Technician
Walgreens
Muskegon, MI
04.2020 - Current
- Assisted with medication preparation and dispensing under pharmacist supervision.
- Maintained accurate inventory records for pharmaceuticals and supplies.
- Learned to operate pharmacy management software for prescription processing.
- Supported patient consultations by providing relevant medication information.
- Ensured compliance with safety and quality standards during daily operations.
- Collected and organized patient data to streamline prescription fulfillment processes.
- Participated in training sessions to enhance knowledge of medication safety protocols.
- Collaborated with healthcare team members to optimize patient care services.
- Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
- Expedited prescription fulfillment through proficient use of pharmacy software systems, resulting in reduced wait times for customers.
- Facilitated seamless communication between patients, healthcare providers, and insurance companies to expedite prescription processing.
- Developed strong relationships with patients through empathetic listening and tailored guidance on medication usage directions or side effects prevention tips.
- Enhanced customer satisfaction with prompt and courteous service while addressing their prescription needs.
- Collaborated with pharmacists to resolve medication-related issues, ultimately improving patient outcomes.
- Streamlined pharmacy operations by implementing efficient inventory management processes.
- Reduced medication errors by meticulously verifying prescription information and conducting thorough drug interaction checks.
- Supported pharmacists in administering immunizations, increasing community access to vital healthcare services.
- Promoted cost savings for patients by identifying available pharmaceutical manufacturer discount programs or suggesting alternative generic options when appropriate.
- Assisted in maintaining adequate stock levels of medications through effective purchasing practices considering demand fluctuation or potential shortages.
- Improved patient safety by ensuring accurate medication dispensing and proper dosage calculations.
- Conducted regular audits of controlled substances inventory, ensuring proper storage and documentation as per regulatory requirements.
- Optimized workflow processes by collaborating with team members on task prioritization and assignment delegation.
- Contributed to the successful passing of multiple regulatory inspections through diligent adherence to protocols and procedures.
Senior Pharmacy Technician
Walgreens
Virginia Beach, VA
06.2017 - 04.2020
- Maintained a clean and organized pharmacy environment, ensuring compliance with state regulations and safety standards.
- Increased patient convenience by efficiently managing the online prescription refill system, reducing wait times for pickups.
- Demonstrated expertise in compounding medications, delivering high-quality custom formulations for patients'' unique needs.
- Coordinated with retail staff to facilitate seamless medication pickup processes, further enhancing the overall pharmacy experience for customers.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted, measured, and compounded medications following standard procedures.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Reviewed and verified customer information and insurance provider information.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Collected co-payments or full payments from customers.
- Supervised five pharmacy technicians and coordinated day-to-day assignments.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Set up and modified patient profiles in [System] to include current information such as medications and insurance details.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Managed opening and closing duties for pharmacy.
- Resolved third-party billing, computer system and customer service issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Set up and modified patient profiles to include current medications and insurance details.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Developed and implemented improvements to pharmacy organization system.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Coordinated verification and filling of more than [Number] daily prescriptions in high-volume [Type] pharmacy environment.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Assisted with medication preparation and dispensing under pharmacist supervision.
- Maintained accurate inventory records for pharmaceuticals and supplies.
- Learned to operate pharmacy management software for prescription processing.
- Supported patient consultations by providing relevant medication information.
- Ensured compliance with safety and quality standards during daily operations.
- Collected and organized patient data to streamline prescription fulfillment processes.
- Participated in training sessions to enhance knowledge of medication safety protocols.
- Collaborated with healthcare team members to optimize patient care services.
- Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
- Expedited prescription fulfillment through proficient use of pharmacy software systems, resulting in reduced wait times for customers.
- Facilitated seamless communication between patients, healthcare providers, and insurance companies to expedite prescription processing.
- Enhanced customer satisfaction with prompt and courteous service while addressing their prescription needs.
- Collaborated with pharmacists to resolve medication-related issues, ultimately improving patient outcomes.
- Streamlined pharmacy operations by implementing efficient inventory management processes.
- Reduced medication errors by meticulously verifying prescription information and conducting thorough drug interaction checks.
- Promoted cost savings for patients by identifying available pharmaceutical manufacturer discount programs or suggesting alternative generic options when appropriate.
- Assisted in maintaining adequate stock levels of medications through effective purchasing practices considering demand fluctuation or potential shortages.
- Improved patient safety by ensuring accurate medication dispensing and proper dosage calculations.
- Conducted regular audits of controlled substances inventory, ensuring proper storage and documentation as per regulatory requirements.
- Optimized workflow processes by collaborating with team members on task prioritization and assignment delegation.
- Contributed to the successful passing of multiple regulatory inspections through diligent adherence to protocols and procedures.
Pharmacy Technician
Walgreens
Newport News, VA
08.2013 - 06.2017
- Managed inventory levels to ensure timely availability of medications and supplies.
- Assisted pharmacists in preparing and dispensing medications accurately.
- Trained new staff on pharmacy protocols and operational procedures.
- Conducted quality checks on medication orders to maintain compliance standards.
- Implemented workflow improvements that enhanced prescription processing efficiency.
- Collaborated with healthcare professionals to resolve medication-related inquiries.
- Streamlined patient consultation processes, improving overall service delivery.
- Led initiatives to optimize inventory management, reducing waste and costs.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Educated patients on medication usage and precautions, enhancing patient understanding and safety.
- Supported insurance claim processing, facilitating smoother patient transactions.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
- Developed patient education materials on medication management, contributing to community health awareness.
- Contributed to team meetings, offering insights for optimizing workflow and patient service.
- Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
- Assisted in management of prescription deliveries, improving patient convenience.
- Conducted patient follow-ups to confirm medication effectiveness and address concerns.
- Conducted routine checks of pharmaceutical stocks to maintain quality control.
- Participated in community health events, representing pharmacy and providing valuable health information.
- Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
- Managed medication inventory, ensuring availability of all necessary drugs.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
- Provided critical support in emergency situations, quickly gathering necessary medications.
- Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
- Streamlined drug distribution processes, reducing wait times for patients.
- Utilized pharmacy management software to process prescriptions efficiently.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted, measured, and compounded medications following standard procedures.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Collected co-payments or full payments from customers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Managed opening and closing duties for pharmacy.
- Resolved third-party billing, computer system and customer service issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Set up and modified patient profiles to include current medications and insurance details.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Developed and implemented improvements to pharmacy organization system.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Coordinated verification and filling of more than 600 daily prescriptions in high-volume community pharmacy environment.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
Instock Manager
Walmart
Muskegon, MI
01.2007 - 01.2010
- Oversaw daily operations to ensure optimal store performance and customer satisfaction.
- Implemented inventory management strategies to reduce stock discrepancies.
- Trained and mentored team members on company policies and operational procedures.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Developed staff schedules to maximize coverage during peak shopping hours.
- Managed compliance with safety protocols and operational guidelines consistently.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
Pharmacy Technician Certification - Pharmacy
ECPI
Newport News, VA05-2015
High School Diploma -
Reeths-Puffer High School
Muskegon, MI06-2004
Skills
- Pharmacy software proficiency
- Pharmacy law compliance
- Pharmaceutical calculations
- Professional networking
- HIPAA compliance
- Pharmacy ethics
- Medication reconciliation
- Immunization administration
- Medication dispensing
- Insurance verification
- Drug inventory control
- Insurance billing
- Drug interaction monitoring
- Drug classification
- Prescription interpretation
- Patient counseling
- Workflow optimization
- Compounding techniques
- Drug utilization review
- Dosage formulation
- Proper labeling
- Pharmacy operations
- FDA and HIPAA compliance
- Medication storage
- Pharmacy and customer records management
- Team collaboration
- New hire onboarding
- Problem-solving skills
- Patient confidentiality
- HIPAA
- Manual and automated medication dispensing
- Sterile technique
- Inventory control
- Drug storage procedures
- Advanced math skills
- Updating medication histories
- Order verification
- Report preparation
- Regulatory compliance
- Pharmacy operations management
- Drug storage
- Troubleshooting malfunctioning equipment
- FDA compliance
- Proper labeling procedures
- Quality assurance and control
- Point of sale systems proficiency
- Dispensing medications
- Drug inventory management
- Medicare and medicaid process
- Analytical thinking
- Payment processing
- Processing payments
- Confidentiality and HIPAA
- Team coordination
- Item pricing
- Medical insurance claims processing
- Heartsaver first aid CPR AED (first aid CPR AED)
- Patient education and counseling
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Cleaning and sanitizing
- Multitasking
- Multitasking Abilities
- Reliability
- Prescription filling and labeling
- Excellent communication
- Critical thinking
- Organizational skills
- Typing skills
- Creative thinking
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Stocking shelves
- Decision-making
- Detail-oriented
- Prioritization and organization
- Recordkeeping and documentation
- Prescription verification
- Relationship building
- Medication packaging
- Team building
- Data entry
- Safety protocols
- Cash register operations
- Task prioritization
Certification
- CPhT - Certified Pharmacy Technician
- PTCB
- Immunization Certification
- CPR Certification
Timeline
Senior Pharmacy Technician
Walgreens
04.2020 - Current
Senior Pharmacy Technician
Walgreens
06.2017 - 04.2020
Pharmacy Technician
Walgreens
08.2013 - 06.2017
Instock Manager
Walmart
01.2007 - 01.2010
Pharmacy Technician Certification - Pharmacy
ECPI
High School Diploma -
Reeths-Puffer High School