Summary
Overview
Work History
Education
Skills
Certificates and Volunteer Work
Timeline
Generic
Camille Hansen

Camille Hansen

Wichita

Summary

Dedicated professional with expertise in customer service, training, and hospitality management. Proven ability to enhance guest relations and optimize reservation management for improved guest experiences.

Overview

14
14
years of professional experience

Work History

Host/Certified Trainer, MIT Trainer

Saltgrass Steakhouse
Wichita
10.2023 - Current
  • Identified training needs and objectives in collaboration with management.
  • Trained new hosts on customer service standards to ensure quality service.
  • Managed reservation system to optimize guest flow during peak hours.
  • Handled guest inquiries, resolving issues promptly and professionally.
  • Enhanced dining experience through collaboration with team members.
  • Processed payments using POS system for efficient transactions.
  • Scheduled and confirmed reservations while responding to service questions via phone.
  • Welcomed guests and efficiently managed seating arrangements.
  • Analyzed feedback from trainees to ensure the effectiveness of course materials and instruction methods.
  • Provided one-on-one coaching sessions to help individuals improve their skills.

Host/Certified Hospitality Trainer/Managerial Trai

PF Changs Restaurant
Wichita
07.2019 - 03.2023
  • Greeted and seated guests promptly to ensure a welcoming atmosphere.
  • Managed reservations and waitlists using restaurant's scheduling system.
  • Communicated effectively with servers and kitchen staff to enhance service flow.
  • Maintained cleanliness and organization of the host station at all times.
  • Assisted in training new hosts on procedures and customer service standards.
  • Handled guest inquiries and concerns with professionalism and courtesy.
  • Coordinated with management to accommodate special requests and events.
  • Monitored dining room activity to optimize seating arrangements for efficiency.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Provided excellent customer service by anticipating customer needs.
  • Managed incoming calls during busy shifts.
  • Took reservations over phone and in person.
  • Offered seating and other special accommodations to customers according to preferences and dining area volume.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Provided customers with accurate wait times and monitored waiting list.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Contributed to team efforts by accomplishing related tasks as needed.
  • Assisted other departments when needed such as bussing tables or delivering food orders.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Implemented onboarding processes for new hires to ensure smooth integration.

Education

Some College (No Degree) - Pre-Law

Cowley County Community College
Wichita, Kansas

Skills

  • Customer service
  • Reservation management
  • POS system operations
  • Training and development
  • Workflow optimization
  • Hospitality management
  • Guest relations
  • Team collaboration
  • Event coordination
  • Team player mentality
  • Professional appearance
  • Multitasking proficiency
  • Takeout order processing
  • Telephone reception
  • Food allergy awareness
  • Hospitality and accommodation
  • First aid training
  • Safe food handling
  • Menu memorization

Certificates and Volunteer Work

American Red Cross CPR Certification

Volunteer Work:

Botanica Greeter 2005-2007                 Hostess Wichita Symphony YPC 2008-2018

Hostess TPA Convention 2007-2011     Hostess/Greeter Church 2011-2025

Banquet Server 2005-2010                    Member Women's Symphony  Assn. 2012-2018

Awana Leader and Secretary 2007-2013

Timeline

Host/Certified Trainer, MIT Trainer

Saltgrass Steakhouse
10.2023 - Current

Host/Certified Hospitality Trainer/Managerial Trai

PF Changs Restaurant
07.2019 - 03.2023

Some College (No Degree) - Pre-Law

Cowley County Community College

Similar Profiles

CREATE PROFILE