Dynamic hospitality professional with extensive experience at Saltgrass Steakhouse, excelling in guest relations and reservation management. Proven ability to optimize workflows and train staff in customer service excellence. Skilled in telephone reception and POS software, ensuring a seamless dining experience while maintaining high standards of service.
Hi, I’m
Camille Hansen
Wichita,KS
Summary
Overview
8
years of professional experience
1
Certification
Work History
Saltgrass Steakhouse
Host/Hospitality Team Member
10.2023 - 09.2025
Job overview
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
P.F. Chang's Bistro
Host/Trainer/Take-Out Server
07.2017 - 03.2023
Job overview
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Served consistent portions following recipes and control standards.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
Education
Highpoint AcademyWichita, KS
High School Diploma
University Overview
Cowley County CollegeWichita, KS
No Degree from Pre Law
University Overview
Skills
- Telephone reception
- Group reservations management
- Hospitality and accommodation
- Dining room management
- First aid training
- Reservation management
- Workflow optimization
- Takeout order processing
- Customer service
- POS software
- Reservations
- Guest relations
Certification
- Certified Host Trainer Saltgrass Steakhouse
- Red Cross Certified CPR
Languages
English
Professional Working
Timeline
Host/Hospitality Team Member
Saltgrass Steakhouse
10.2023 - 09.2025
Host/Trainer/Take-Out Server
P.F. Chang's Bistro
07.2017 - 03.2023
Highpoint Academy
High School Diploma
Cowley County College
No Degree from Pre Law