Camille Henderson
Alvarado,TX
Summary
Enthusiastic Senior Customer Service Representative with more than 25 years of customer service and order management experience adds value to business by providing outstanding customer service, engaging customers and building relationships with customers. Exhibits strong command of company's customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers. Operates at high level to consistently meet or exceed business quality and productivity standards.
Overview
25
25
years of professional experience
Work History
Senior Customer Service Representative
City of Fort Worth Development Services
08.2021 - Current
- Successfully completed all required training for position.
- Worked in Auxiliary, Permit Operations and Call Center.
- Process Addressing Requests as needed for the department.
- Process All types of Building Permits, Commercial & Residential. Also Trade Permits, Parkway, Door to Door, Metal Recycler, Game Rooms, Apartment Complexes, Signs, Occupancy, Wrecking and Moving.
- Issue All types of Permits.
- Reviews, updates and issues registrations, licenses, and permits in accordance with applicable codes and ordinances; and processes and distributes renewals to applicants with appropriate fees.
- Schedules inspections and certificates of occupancies; calculates, processes and verifies fees associated with various permits.
- On the Job Training & Shadowing for New employees.
- Worked at the Greeters Desk successfully.
- Reactivate & Extend All types of Permits.
- Help coworkers as needed
- Process Complaint Permits as needed.
- Do Callbacks as needed.
Vaccine Site Assistant
City of Fort Worth Code Compliance
04.2021 - 08.2021
- Successfully completes all required training for position.
- Review patient registration form.
- Review proper documentation as required.
- Enter patient information into software system.
- Clean and maintains vaccination area.
- Operate a computer utilizing various software packages and electronic mail.
- May be required to stand for long periods of time.
- May be expected to work outdoors.
- Perform other related duties as assigned.
- Door to Door outreach, canvassing areas in a team
- Worked in the Office created travel routes for canvassing teams.
- Ran daily reports for all numbers
- Delivered Covid tests for testing locations.
Property Accounting Clerk
Cash America International
11.2006 - 03.2012
- Process & Mail all Property Taxes for all Cash America locations
- Process & File all invoices put into the Fixed Asset accounts
- Enter Journal entries for all Property Tax accruals monthly
- Scan all Fixed Assets into Ubiquiti system
- Contact any Landlords in regards to unpaid Property Taxes
- Enter monthly Fixed Assets
- Enter monthly IT Assets & Journal Entries
- Maintain inventory accounts
- Worked with MS Windows Excel, Outlook, and Word.
Corporate Accounts Payable Clerk
D.R. Horton America's Builder Corporate Headquarters
03.2002 - 02.2005
- Process corporate invoices & input to Accounts Payable
- Assist with any Accounts Receivable when needed.
- File corporate overhead bills weekly
- Scan and index weekly invoices/check copies for corporate and division
- Worked with JD Edwards, Lloyds-AS400, MS Windows XP, Excel, and Outlook
- Enter Journal entries for Travel bills for all divisions and corporate
- Enter corporate IT Journal entries
- Assist with NSFs, Voids, and Stop payments for all divisions
- Backup on wire report
- Maintain employee garnishments
- Maintain flag/inventory accounts
Senior Lead Teller
Omni American Credit Union
08.1999 - 12.2001
- Worked with MS Windows NT, 95-98, Excel, Word, and Outlook.
- Face to Face transactions with members which include deposits, withdraws, transfers, process loan payments, closing, accounts, wires/western union, selling of travelers' cheques and savings bonds, cashing savings bonds, and member complaints/comments.
- Learned back-office duty of balancing branch vault at the end of the day, compared physical cash to what system has and learned to find outages.
- Assist a variety of departments during downtime with daily duties, such as posting ATM/POS withdrawals for the accounting department.
- Cross sell credit union related products and services.
- Gained experience with business in areas of customer complaints, business etiquette, and employee/ manager relationships.
- Answered inquiries regarding checking and savings accounts and other related products.
- Replenished ATM funds in empty canisters prior to validation process.
- Mentored newly hired team members on appropriate responses to patron questions.
Education
1999-Present -
Tarrant County College
Lake Worth, TXHigh School Diploma -
Arlington Heights High School
Fort Worth, TX05.1999
Skills
- 25 years of customer service skills
- Software Proficient in Microsoft Excel, Word, Outlook, Adobe, Accela, Cisco Finesse & HCM
Timeline
Senior Customer Service Representative
City of Fort Worth Development Services
08.2021 - Current
Vaccine Site Assistant
City of Fort Worth Code Compliance
04.2021 - 08.2021
Property Accounting Clerk
Cash America International
11.2006 - 03.2012
Corporate Accounts Payable Clerk
D.R. Horton America's Builder Corporate Headquarters
03.2002 - 02.2005
Senior Lead Teller
Omni American Credit Union
08.1999 - 12.2001
1999-Present -
Tarrant County College
High School Diploma -
Arlington Heights High School
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