Camille Kroskey
Surprise,AZ
Summary
To contribute to a positive, professional work environment using a team-based approach as well as the advancement of a thriving, life-giving community. Exceeding budget expectations, customer service, and problem solving are my top priorities. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and exceptional patient care.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Manager/Medical Assistant
Doctors Urgent Care Group of Peoria
Peoria
07.2023 - 10.2023
- Opened new urgent care located in Peoria, AZ
- Established clinic to include front clerical/back MA desk computers & lab, coordinated laboratory testing companies & imaging providers
- Trained & supervised staff
- Reviewed records of patients & labs for accuracy
- Ordered & maintained inventory of all medical supplies & laboratory equipment
- Completed quality controls on all in-house tests
- Performed month-end reports & facility equipment testing
- Collaborated with Physician Assistant & Nurse Practitioner to review daily patient care & complete their additional orders
- Clinical duties to include: patient triage & check-in, injection administration, lab testing for in-house & send-out labs, pre-physical testing, room set-up, procedure assisting, patient communication/education.
Surgical Scheduler/Medical Assistant
Banner Thunderbird Medical Center
10.2022 - 07.2023
- Prepared charts & obtained records for patient appointment with the Cardiovascular Thoracic surgeon
- Scheduled tests & imaging needed prior to surgery
- Obtained Medical Authorization for surgery & additional testing
- Gathered vital signs & all medical information at office visit
- Coordinated consultations & same day surgery
- Scheduled the surgery team to support the surgeon on day of surgery
- Uploaded & opened all medical imaging for the surgeon on day of appointment.
- Responsible for scheduling and coordinating surgeries, procedures, and appointments for the operating room.
- Organized patient records to ensure accuracy of information in the system.
- Developed a comprehensive tracking system for all scheduled surgeries, ensuring timely completion of paperwork.
- Acted as liaison between surgeons, anesthesiologists, nurses and other medical staff regarding surgical schedules.
- Verified insurance eligibility and coverage prior to surgery.
- Communicated with patients and family members to provide updates on scheduled dates and times of operations.
National Sales Representative, Property Management & Commercial Division
American Leak Detection, Inc.
02.2021 - 09.2022
- Built the Property Management Division to increase sales through the property management entire portfolio
- Set up new vendor profiles & accounts
- Outside marketing & follow-up for new accounts within property/commercial companies
- Set up policies, created PowerPoint training
- Completed compliance paperwork, insurance certificate, & monitored/paid annual fees
- Vendor at Apartment Association trade shows (national and local).
Medical Assistant
Centura Health Penrose Community Urgent Care (3 locations)
01.2020 - 01.2021
- Clinical duties to include: Patient triage, medication & injection administration, blood draws/lab tests, EKG, blood pressure monitoring, nebulizer treatments, stocking exam rooms daily, ordering supplies, receiving & restocking supply room, assisting provider during minor surgery & suturing, treating emergency/non-emergency patients under practitioner guidance, pre-surgical Covid-19 testing, new-hire & accident drug testing, breath alcohol testing, DOT testing
- Patient education of treatment received & use of medications
- Responded to patient emails, contacted patients of their test results
- Worked support during staffing shortages at Porter Place Retirement Community.
Medical Assistant
Centura Health Penrose Community Urgent Care - Colorado Springs, Pueblo, & Canon City locations
01.2020 - 01.2021
- Clinical duties to include: Patient triage, medication & injection administration, blood draws/lab tests, EKG, blood pressure monitoring, nebulizer treatments, stocking exam rooms daily, ordering supplies, receiving & restocking supply room, assisting provider during minor surgery and suturing, treating emergency/non-emergency patients under practitioner guidance, pre-surgical Covid-19 testing, new-hire & accident drug testing, breath alcohol testing, DOT testing
- Patient education of treatment received & medication use
- Patient communication with results & responses to concerns
- Worked support during staffing shortages at Porter Place Retirement Community.
Service Desk Specialist, Head Cashier
Home Depot
Monument, CO
05.2018 - 12.2020
- Responsible for receiving customer orders
- Ordered & located items for customers
- Followed up after 30 days on orders not picked up
- Maintained self-service machines (to include opening & closing for the day, adding cash as needed)
- Open and Close of all front end registers
- Maintained secure merchandise & inventory
- Processed credit card payments & opened new credit card accounts
- Monitored cashiers & customer flow to include Line-Busting when customer backups occurred
- Quick & accurate checkout at all times.
Medical Assistant Apprentice
Penrose Hospital, Centura Health, Arapahoe Community College
07.2019 - 12.2019
- Clinical training in Orthopedics, Cardiology & Vascular, & Primary Care
- Clinical duties to include: Patient triage, EKG, wound care, bandage changes, casting/splinting, sterilization procedures, medication/injection preparation/administration per provider orders/supervision, blood draws & lab tests
- Patient communication with results & responses to concerns
- Skills training and testing weekly.
Education
Certified Clinical Medical Assistant - Medical Assisting/Phlebotomy
National Healthcareer Association
Littleton, CO01.2020
Skills
- Customer Service
- Operations Management
- Staff Management
- Bookkeeping
- Team Supervision
- Billing
- Employee Supervision
- Inventory Control
- Data Entry
- Customer Relations
- Policy Implementation
- Information Protection
- Training and Coaching
- Regulatory Compliance
- Human Resources
- Office Administration
- Supply Management
- Scheduling
- Payroll and Budgeting
Accomplishments
- Graduated with 4.0 GPA
Certification
- Certified Clinical Medical Assistant
References
References available upon request.
Timeline
Office Manager/Medical Assistant
Doctors Urgent Care Group of Peoria
07.2023 - 10.2023
Surgical Scheduler/Medical Assistant
Banner Thunderbird Medical Center
10.2022 - 07.2023
National Sales Representative, Property Management & Commercial Division
American Leak Detection, Inc.
02.2021 - 09.2022
Medical Assistant
Centura Health Penrose Community Urgent Care (3 locations)
01.2020 - 01.2021
Medical Assistant
Centura Health Penrose Community Urgent Care - Colorado Springs, Pueblo, & Canon City locations
01.2020 - 01.2021
Medical Assistant Apprentice
Penrose Hospital, Centura Health, Arapahoe Community College
07.2019 - 12.2019
Service Desk Specialist, Head Cashier
Home Depot
05.2018 - 12.2020
Certified Clinical Medical Assistant - Medical Assisting/Phlebotomy
National Healthcareer Association