Camille Landrum
Nashville,TN
Summary
Dynamic Client Service Lead at Cigna with a proven track record in enhancing customer satisfaction and retention. Skilled in CRM software and effective problem-solving, I foster team collaboration and build strong client relationships, driving strategic improvements and accountability. Recognized for implementing performance metrics that significantly elevated service quality.
Overview
6
6
years of professional experience
Work History
Client Service Lead
Cigna
06.2024 - Current
- Led client service initiatives to enhance customer satisfaction and retention.
- Mentored team members, fostering skill development and promoting best practices.
- Streamlined communication processes between clients and internal teams for improved efficiency.
- Analyzed client feedback to identify trends and implement strategic improvements.
- Implemented performance metrics to track team success and drive accountability.
- Established strong relationships with key clients, ensuring proactive service delivery and support.
- Enhanced client satisfaction by promptly addressing concerns and providing customized solutions.
Contracted Customer Success Manager
Automated Health Systems Inc.
01.2024 - 06.2024
- Cultivated strong customer relationships to enhance satisfaction and retention.
- Collaborated with cross-functional teams to resolve client issues effectively.
- Utilized CRM tools to track customer interactions and maintain accurate records.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
- Analyzed customer feedback to identify trends and recommend service improvements.
Customer Escalation Lead
Teleperformance
10.2021 - 01.2024
- Led resolution of complex customer escalations, ensuring timely responses and effective solutions.
- Collaborated with cross-functional teams to address systemic issues improving overall service quality.
- Analyzed escalation trends to identify root causes, driving process improvements and preventative measures.
- Mentored junior staff in best practices for handling sensitive customer interactions and escalations.
Sales Associate Team Leader
Kohls
06.2019 - 10.2021
- Led team in achieving sales goals through effective merchandising strategies.
- Trained new associates on customer service standards and sales techniques.
- Analyzed inventory levels to optimize stock availability and reduce shrinkage.
- Implemented promotional displays to enhance customer engagement and drive foot traffic.
- Coordinated scheduling to ensure adequate coverage during peak shopping hours.
- Resolved customer complaints promptly, enhancing overall satisfaction ratings.
Education
Bachelor of Science - Health Administration
Western Governors University
Salt Lake City, UT01-2026
Skills
- CRM software proficiency
- Effective problem solving
- Strong leadership
- Teamwork and collaboration
- Customer service
- Time management
- Excellent communication
- Team building
- Relationship building
- Quality control
- De-escalation techniques
Timeline
Client Service Lead
Cigna
06.2024 - Current
Contracted Customer Success Manager
Automated Health Systems Inc.
01.2024 - 06.2024
Customer Escalation Lead
Teleperformance
10.2021 - 01.2024
Sales Associate Team Leader
Kohls
06.2019 - 10.2021
Bachelor of Science - Health Administration
Western Governors University